1 Solution
QIP7232-2 FIOS DVR
I have had this DVR for about a year and it's been almost flawless until recently. For the past couple weeks it will intermittantly freeze or lock-up while changing channels. It can take up to 20 seconds for it to respond to any keys while in this condition. You just have to wait for it to respond. It's getting really annoying.
Anyone else having this problem ?
Glenn
Fairless Hills, PA
Solved! Go to Correct Answer
Thanks for notifying us .This issue was inadvertently caused by a new ad deployment system. You should see some improvement in the next 2 weeks as we are disabling this capability on many channels.
We will be deploying a software fix on all your set top boxes between November 26 to January 7 across all FIOS markets which should resolve this issue fully. Thanks for your patience.
Just want to add another customer to the list here and say that I'm experiencing the same thing for the last month or so.
Thanks!
I have been having the same issue for weeks. Called tech support numerous times and even had a tech come to the house. Replaced the box outside and issues stopped for a while, but it has come back. It doesn't happen all the time, but there is no rhyme or reason when it occurs. Did the SD override to off and that didn't help either. Hopefully Verizon will figure this out and send an update out to the boxes.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
@TonyaD_VZ wrote:We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
Who are you replying to?
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Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248
Hi all fellow FiOS people. I have not been able to find a thread that exactly is applicable to my issue - but this one seems like it is looking at a very similar problem. That is...on my remote box (I have a multi-room DVR and one remote box) the picture is freezing (every 3 or 4 minutes). I then hit stop, enter, play and it works fine for another 3 or 4 minutes. I called FIOS about a month ago, and they did the usual resetting of things routine - but no change. I'm thinking that there is a bug in the technology somewhere and that this is just the way it is at this time in the evolution of the boxes, software, etc. Anyway...any info on this issue that anyone has on this thread would be appreciated.
Having the same issue. Nothing to add...Just confirmation that the problem is occurring across many user demographics.
So I was told today a issue has been identified and a fix is coming first quarter (1Q) of 2013. I asked what do I do til then? Answer just deal with it.
This is really quite disgracefull. I have had several techs out to my house that replaced almost every peice of equipment I have including the ONT, that were totally unaware of this issue. Even the advanced techs. Even phone support. Clueless. No one is looking at these forums. They simply don't care. What a waste of my time. 2013? Unacceptable Fios.
For those new to this thread or who don't want to scan through pages of information for what's going on, here is the deal: In early August Verizon releaased a firmware update to your DVR, it has a bug in it which causes delayed channel switching (anywhere from 10-secs to 2 mins). Verizon is aware of the problem but will not indicate when it will be fixed. Only that it is being worked on. I think some are stating 2013.
@krazii wrote:For those new to this thread or who don't want to scan through pages of information for what's going on, here is the deal: In early August Verizon releaased a firmware update to your DVR, it has a bug in it which causes delayed channel switching (anywhere from 10-secs to 2 mins). Verizon is aware of the problem but will not indicate when it will be fixed. Only that it is being worked on. I think some are stating 2013.
I think you have given a good summary of the situation. Nonetheless, I'd still like to know how you obtained this information. Thanks.
If this problem is caused by IMG 1.9.1, Verizon could simply roll-back the firmware to the previous version until they fix it rather than let many of their paying customers suffer for many months. There has to be another story - don't you think ?
I don't get why they don't just release the fix or rollback, why wait? I had a 2 minute delay today. I just seems odd that Verizon wouldn't fix this faster.
@armond_in_nj wrote:
@krazii wrote:For those new to this thread or who don't want to scan through pages of information for what's going on, here is the deal: In early August Verizon releaased a firmware update to your DVR, it has a bug in it which causes delayed channel switching (anywhere from 10-secs to 2 mins). Verizon is aware of the problem but will not indicate when it will be fixed. Only that it is being worked on. I think some are stating 2013.
I think you have given a good summary of the situation. Nonetheless, I'd still like to know how you obtained this information. Thanks.
No "software" was released in August. 1.9.1 was released to Motorola boxes from May to early July.
On the other hand they may have started to implement changes that required 1.9.1 on their backend in August.
It is very frustrating with VZ's attitude towards this. I, like others have gone thru multiple techs and an onsite visit over the past few months with total ignorance of the issue on VZ's part. I even had three of the techs tell me I can transfer my external drive to a replacement DVR. I even questioned them, asking them to check with supervisor to be sure it could be done. Finally when I begrudgingly agree to the DVR replacement I get a big oops, sorry when the external drive won't work with the new DVR. Oh BTW, you can't go back to the old DVR even if you keep it as when the new DVR is initialized it wipes the old DVR so you can't keep the old DVR to try to keep recordings on the old external drive.
Good thing my contract just expired cause if this keeps up much longer I'm switching back to Comcast.
"Verizon is aware and working on this"? I guess they forgot to tell any of their field techs or customer support people. Epic fail.
i have regular non dvr boxes.. not sure if this matters.. i know the box is capable of storing whatever info unless it's unplugged then it loses everything and starts over.. but yeah, i imagine this is what it would be like communicating via radio signals to the moon.. that's what the guide navigation is like.. (i doubt this will wind up in one of their commercials anytime soon..) this is the new Apollo experience.. we get to feel what it was like for NASA engineers trying to communicate with the astronauts of Apollo 13 trying to get them home alive.... i'm just about done with this service unless it's fixed soon.
Thanks for notifying us .This issue was inadvertently caused by a new ad deployment system. You should see some improvement in the next 2 weeks as we are disabling this capability on many channels.
We will be deploying a software fix on all your set top boxes between November 26 to January 7 across all FIOS markets which should resolve this issue fully. Thanks for your patience.
That's about the best news I've heard yet on this forum. Finally, a VZ employee gives us an explanation of the channel lag problem. Thanks Travis. See, I told everyone I'd be the first to thank VZ if they had a resolution to this painfully irritating issue.
Ok, so this is supposed to be fixed and it's December and worse than ever. I figured it was due to the push on increasing your internet service speed that it was deliberately being slowed down to force people to upgrade the speed. If I increase the speed there won't be tv service. Roku and netflix are looking better and better every day.
Reports for a few saw they got a new release of software. But probably not all areas and possibly only to the so called slow spin for some in those areas that have it.
If you are no longer on 1.9.1 or on a build newer than 14.47 data object version 34.47 let us know. And let us know if any change in this problem.
Start a new topic or ask questions in the open forum.
