Very slow channel change - intermittant

[blueribb]

QIP7232-2 FIOS DVR

I have had this DVR for about a year and it's been almost flawless until recently. For the past couple weeks it will intermittantly freeze or lock-up while changing channels. It can take up to 20 seconds for it to respond to any keys while in this condition. You just have to wait for it to respond. It's getting really annoying.

Anyone else having this problem ?

Glenn

Fairless Hills, PA

[MapMaker1]

Same experience as PhotoFlash. Have 7232-2 DVR. Lock up occurs upon changing to a third channel. Can go from CNN to ESPN quickly, but if then go to ESPN2, then freeze occurs....as if machine is clearing a buffer...

Anyone gotten a reasonable response from Verizon?

[bob4281]

No.  Over a month with no clear resolution. Bad customer service. I have not called Verizon, because they're unaware of any problems. 

[tns]

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@bob428 wrote:

No.  Over a month with no clear resolution. Bad customer service. I have not called Verizon, because they're unaware of any problems. 

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They, at least as last posted, still don't have a handle on the problem.  Its common apparently but not universal.  I for one don't have it.

But at least one Verizon tech has been asking you to PM him if you have the problem.  http://forums.verizon.com/vrzn/board/message?board.id=FiOS_TV&message.id=37477#M37477

[mikejeep]

I am just outside of Boston, and also having the same problems with my 7232. Was great for the first 8 months or so, for the past month we have been having freeze ups and I lost Dolby 5.1. I will PM the moderator who asked us to contact her and cross my fingers that they fix this soon.

[Darko2]

If you are having slow channel response on a 7xxx series box I strongly suggest an IR extender. Many things can interfere with the infrared signal coming from the remote to the box. Perhaps if you have a plasma Tv, shiny objects that point towards you inside of an entertainment center, blockage infront of the stb, and surprisingly some light bulbs. This will help you avoid going through box after box and mostly with DVRs losing valuable recordings. You can also try unplugging your box, unplug/ replug your router, then replug your box. But that would be extensive and replacement should be last resort where the extender should fix it.

[Darko2]

Where I'm reading all of the boxes are slow the main splitter should be reseated. This is on the immediate coax located in a basement, attic, or on the outside of the house at chest level near your outside verizon box or "optical network terminal". If that is reseated and your router reset the issue should be fully resolved. If it resolves and comes back I suggest replacing that splitter or having a technician come out for it. It could very well be a signaling issues if all boxes have the problem.

[blueribb]

Darko,

   Where did you come up with those ideas ? Did you have the problem posted here and did your suggestions fix it ?

I'm wondering why a Verizon Rep is not acknowledging this issue directly on this forum or why no-one has heard an update. I chatted with Verizon about this a month ago and sent a PM to the Verizon rep here but have gotten ZIP, nada as a response.

FYI: I service computers for a living and I ask every customer with Verizon FIOS if they are having this issue and they all respond YES. It seems most people are just living with the issue and have no idea that they should report it.

[Darko2]

Your router must be functional for the guide to work, if the signal from the router to the boxes happens to be low or needs reset, then your guide may respond slowly. Your router needs to function properly for the guide to update, boxes save guide information for up to 3days to a week. Sorry it's taken me 3 posts to keep in topic, unless it's actually a call I'm dealing with I have to go back an re read. I really hope this helps.

[Hubrisnxs]

I am surprised this is happening with this many people.  When I had the problem I called in, the rep gave me one setting to change in the STB, and my channel changing became near instant, and I have not had a problem since. 

it was menu>settings>video settings>sd override

The agent described the problem to me, as an issue with which device was controlling the video processing. And here we can turn the STB sdoverride to off to allow the tv to handle the video processing, or if it was off, we can turn the sd override to 480i to allow the set top box to process the video, and if you were to check stretch that it adds video processing time, and it causes some delay in changing channels.  I am not sure if he was right with his technical description, but the real world yielded the results he told me would happen.

if I had it on stretch or 480 i my stb was doing the processing and for me it was slow. I turned it off on one box, and my tv processed it faster than my set top box.  problem fixed there.

On another set top box, I already had it turned off, so I switched it to 480i, and the stb handled the video processing for that, better than my tv was.   problem fixed there.   

Give it a try,  I would turn it off first, and then test it.   If it's already off, I would suggest 480i.

[blueribb]

Hubrisnxs,

   I tried your suggestions. My SD Override was OFF by default so I tried 480i and it did not help at all.

Glenn

QIP7232 2

Fairless Hills, PA{edited for privacy}

[blueribb]

For the last week I have also experienced freezing and pixelation when just watching a channel.

Anyone else ?

Glenn

QIP7232 2

Fairless Hills, PA{edited for privacy}

[mikejeep]

Darko, I appreciate your suggestions, but they don't seem to be the solution, at least not for me.

I am very familiar with the IR issue; a new Comcast box we had last year had that problem, we solved it by putting masking tape over the IR sensor.. worked perfectly! However, the issue we (ie everyone at my house, and everyone on this forum) is the box itself actually freezing up, not an unresponsive remote. The audio and video all "pause". The box sees the IR commands, because the front LED blinks appropriately.

As far as routers/splitters/ONTs being the root cause.. wouldn't it be a HUGE coincidence for dozens and dozens of people nationwide to have that rear its head nearly all at the same time? I am in an almost brand new building which had FIOS installed during construction, hardwired ports and a patch panel in my apartment. Never had an issue until last month.

[jmcging]

From my post on DSL Reports:

8/30/12:

In the Baltimore area and my 3 7232-2 HD DVRs and 2 7216 HD STBs are all experiencing this problem. It's the worst for the first TV of the day (the one in my son's room) so now I set the channel to 263 when I turn it off the night before because a channel change within 4 minutes simply does not happen.

But it's happening to all 5 sets and at all times of the day and is really p*ssing the spouse off. She's fumble fingered as it is, so to mispress and not be able to go back "right now" is making my life miserable 

I'm going to say I first realized this was happening around mid-July but only on the kids set, the fact its happening now on all 5 is more recent. Yes, we have multi-room

9/20/12

1. Do you have multi-room dvr enabled? - Yes and three DVRs and two HD STBs
2. Do you have newer Moto boxs or older? - Yes all new Motos 7232-2 models and new moto HD STBs
3. How long is the delay after you attempt to change to the 2nd channel -Delay varies from 0 to nearly 60 seconds.
4. When does the hang occur? It occurs with both DVRs as well as the STB. Most often when the DVR/STB is first turned on, the device is "frozen" for up to a minute; keypresses are cached and the first digit may change the channel (i.e., pressing 841 very slowly changes channel to 8, then very slowly to 4, then 1). Ditto if one of those **bleep** "popups" is present, it'll appear and keypressing escape takes 30 seconds to cycle you past the screen. However, not just at startup as we've been watching the news for an hour and try and change channels and the new channel is on the DVR window but teh TV is dark and we simply wait a minute (60 seconds) for it to come back alive and change the channel.

Router is newest version with N wireless.

Have done everything suggested here from rebooting hard and soft reboots of all equipment etc.  Happened just a while ago, while switching channels to watch a game. 2 minutes of frozen nothing.

It's not what I pay good money for.

[dakk1]

This is becoming beyond unacceptable. I have to wait 2-3 minutes every time I sit down to watch TV. It happens on both of my boxes which I just paid to upgrade 6 months ago.

I would like for the boxes to be discounted (free) until the problem is resolved.

Verizon clearly has a dilemma here and I see no signs of them working towards a resolution except for basic troubleshooting on these forums.

[bobby_100]

+1. Adding my comments to say I have the same problem with my QIP-7232 P2. Exact same symptoms that many others are reporting. STB resets, router resets, etc. have no effect. Problem reappears intermitently, usually just after turning on STB. Verizon needs to address this problem, or at least, post a comment about current status.

[Hubrisnxs]

to clarify - my post was regarding the topic "Very slow channel change - intermittent"

For yours if you are freezing. Then get it to a point on your screen when it is freezing and immediately press menu > customer support > in home agent > network diagnostic.

Press ok to start it

IT finishes very fast, and it will tell you 'your video signals are or your video signals are not' in the right range.

after you see that message press info on your controller, and there is one line that will pop up and say dB SNR    it's a number value.  

Get that info and come back, but remember you have to be on the channel when it is having the problem, for that number to mean anything. 

[blueribb]

Kinda hard to do those diagnostics when the box is frozen.

[dizney]

Same thing here in vh07 Set top box QIP7232-p very slow locks up. I turned it on today and it rebooted now I lost all my settings and my shows that were recorded. Looking at it shows that I have no schedule recordings. What is going on Verizon.....

[bobbo527]

I am still having these problems, it was really bad again yesterday. Is Verizon ever going to do something about this????  I've rebooted everything multiple times, run all the useless in-home diagnostics multiple times and nothing has changed. some days it seems okay then like last night it's as bad as ever.

[taniamc1]

I just wanted to say that I am having this issue as well.  It started several months ago and we replaced that DVR with one of the newer, high capacity DVRs and that one did it too!  So we called in and they sent a new one, which we installed 3 days ago.  This one is doing the same, making us wait up to 30 minutes to get a channel change to process.  I wish I had seen this thread before we went through this last switch, I hate setting up a new box over and over again.  This one is also intermittenly skipping/freezing when we watch recorded shows, but if we rewind and watch that section again later... it seems fine.  What is going on!

[apd09]

Add me to the list of people.  I have one of the new Motorolo boxes and one of the old ones.  Platform ID QIP-7232 P2 on the new box.  Been happening to me for the last 2 months or more.  Tried the STB fix, tried unplugging the boxes, tried resetting the router, nothing works.

Very annoying.  It only happen on my boxes after turning them on after they have been sitting through the night.  I do not turn the boxes off at night, maybe I will try that and see if it makes any difference.

Not called support yet, since it seems this is not an issue that just I am having and they are probably well aware of it.

Hopefully it is fixed soon, it is truly an incovenience.  That is all, not life or death, but I am paying close to 400.00 a month for cable, internet, home phone, and 2 cell phones with Verizon and would expect them to be working on the problems.