Verzion took off cooking channel
TvWatcher001
Enthusiast - Level 1

I was on customer tv lifestyle and reality plan. And I loved watching cooking channel (663).  But now verzion, decided they will take it off this plan.  And they want me to go to a higher paying plan just so I can continue watching that channel.

What gives?  Why did they decide to take that channel off?

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12 Replies
markweso
Enthusiast - Level 1

Haven't read the fine print of the contract, but removing a channel from your selected package, then saying you need to upgrade for an additional cost to get it back seems like a breach of contract. They keep this up, I can see people start discontinuing their service.

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NtvAmrn
Enthusiast - Level 2

One word.....GREED

TvWatcher001
Enthusiast - Level 1

Bait and switch...

Offer many channels initially then later take channels off but keep the same rate.

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Marauder11
Newbie

It's definitely a bait and switch especially as others have mentioned, there was no notice and it was still listed as an available channel online for a while. 

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CRobGauth
Community Leader
Community Leader

Because content providers keep raising their prices.

Cable providers pay the content provider for every customer who has access to a channel whether they watch or not.

When content providers raise the price, cable providers have the option of dropping the channel from certain packages or raising the price. But with customers having contracts, they can't raise the prices right away.

With more people dropping cable, the content providers need to raise their rates on the remaining customers to keep their income up. I have seen posts about streaming services raising their rates as well. One can assume content providers are raising their rates to them as well.

In addition, just about every content provider has their own streaming service. By driving more customers off cable, they are probably hoping to add subscribers to their service.

Sunee1
Enthusiast - Level 1

If Verizon wants to keep their customers, they are going in the wrong direction with extreme charges.  

Shnene
Newbie

The cooking channel was removed from my package and then an agent said I need to pay $50 extra per month to get it back.  Verizon just posted stunning earnings.  I am a Verizon shareholder so I am happy for that… but not when a package that I agreed to with Verizon is changed without my knowledge and then I am asked to pay more to get the same package.

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Shnene
Newbie

The chat rep also “gamed” the survey by passing the chat to her manager before sending it to me.  By doing this, the manager gets a he rating and not the rep… which doesn’t impact her standing with Verizon.  So basically they then pass the survey to the manager with no fear of ramifications.  Oldest trick in the contact center book

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Shnene
Newbie

They just told me I have to pay an extra $50 per month to upgrade my plan to get it back.

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PersephoneP
Newbie

They just keep pushing and pushing.  We hardly watch TV.  Paying way too much.  These people need to be better regulated CNN+ didn't show that people are tired of the plus and being charged extra for everything?  

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CookingTV
Newbie

You can get Discovery Plus for about that for a year!

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CookingTV
Newbie

When I go to either Cooking Channel or Science Channel, it says "you are not subscribed to this channel."

However, when I go to the listing of channels on my account (Home and Family), it says that both should be part of my plan.

Please clarify!

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