For over an hour now my TV's been out, and the following message appears on the screen: "Video Media Server Error (11010) There is no technical problem with your TV service. To restore service as quickly as possible please press OK to launch self help." I press OK and every time get this message: "We are unable to process your request at this time."
Troubleshooting through the Fios app's "Support" is no help whatsoever.
Solved! Go to Correct Answer
I found an older topic that covers this error message:
https://community.verizon.com/t5/Fios-TV/RE-Video-Media-Server-Error-11010-issue/td-p/1527730
Seems like reaching out to Verizon Support is needed to resolve. š¤
I found an older topic that covers this error message:
https://community.verizon.com/t5/Fios-TV/RE-Video-Media-Server-Error-11010-issue/td-p/1527730
Seems like reaching out to Verizon Support is needed to resolve. š¤
Hi afr212,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
