My VOD premium channels doesn't work. I AM subscribed to all the premium channels, such as HBO, Cinemax, SHO, STARZ, ENCORD. They worked when I first switched to Verizon TV but then just suddenly stopped working. I know I am still subscribed because I am still getting the live tv premium channels. When I go to start a video for a premium channel is stays "You are not subscribed to this package. If you would like to order, select "Subscribe Now" option. [VOD_46] Technical info: Not entitled for subscribtion."
I've hit Subscribe Now and wait. It says I have to wait till the order goes through and then after a couple hours, it starts displaying the "You are not subscribed to this package." message again. I can go through that process constantly and get no where. The premium channels package was on the most recent bill I received, so I know I am being charged for it.
I have spent about 4-5 hours with Verizon technical support and no one seems to be able to figure out what is going on. I am either told it should be fixed in 4-6 hours or 24-48 hours or a network techinican will call me back, etc etc. However, it has now been 1 month and I am no better off than I was before.
Please someone help! I feel like I'll never be able to watch my premium VOD's again! I do not know what else to do!
Hey Majagoddess,
You have been very patient in waiting (more than I would of been). I will send you a PM, to help ya get this resolved.
This started for me last night. I got the old tech support to billing run around too. This is frustrating as the night before everything was working properly. Can anyone please help? This is ridiculous as I have not had a problem since signing up. I want this fixed NOW, Verizon...
ANYONE??????????????????????????
This is a weird issue some of us have been working on.
If you are receiving the Premium Channels but getting not subscribed when you try to order a VOD from the "Premium Subscriptions" - IE. The HBO channels are working but cannot order HBO VOD...
Feel free to send me a private message - Just provide me with your billing telephone number - name - address - callback number so we can verify that you are back up and working.
We seem to be having the same problem as everyone else in the threads. We subscribe to premium channels, but it's not permitting us to get them on demand. Please help!!!
We seem to be having the same problem as everyone else in the threads. We subscribe to premium channels, but it's not letting us get them on demand.
I am having the same problem! Please can someone help with this issue. I have also been having an issue with HD Comedy Channel and HD Nickelodeon Channel picture and audio seemed to be scrambled. I honlestly thought my TV Box was just going out.
I'm now having this problem too. So annoyed!!!
I am having the exact same problem with IFC, even though I'm subsrcibed. I have totally given up on trying to get through on the phone to any one.
what now?
Here I am on Saturday night trying to entertain my wife and I am stuck with all premium channels showing NOTHING she is interested in, but LOTS in the premium "on demand" section. I too am getting the "not subscribed" error. I'm disappointed to see this is such a widespread issue and thinking about when I have the time to start the laborious phone tree exercise.
I have the same issue. Saturday night decided to watch some HBO VOD, but got told that I'm not subscribed. Tried VOD for all my premium package (SHO, HBO, STARZ) and get the same message that I'm not subscribed. I can watch all my premium channels live but not VOD. I will have to contact tech support on Monday and not looking forward to it. My experience with Verizon Tech support has been the worst experience of my life. Usually nothing gets fix for months (not exaggerating).
I am having this issue tonight (11-5-11) as well. We went to tach On Demand, and I am getting the Not Subscribed error, yet when i go to the premium channels I can watch them fine and have used premium on demand before.
PLEASE FIX THIS ASAP VERIZON! It's Saturday -- MOVIE NIGHT FOR MANY OF US!!
Also just to add, when I try to order anything FREE on on demand, it says "YOU DO NOT HAVE ENOUGH CREDITS ON THIS SET TOP BOX, PLEASE CALL VERIZON"
What the heack does that mean? Credits?
Problem seems fixed today.
I can't get HBO On Demand or other on demand premium channels. Please repair this.
VOD is now working again. The outage may be due to a redesign of the VOD application, due to a patent lawsuit. I know Verizon has been creating/using a workaround process and it's my guess is that the implementation of it is what is causing the disruption. Also, there is an impending update to the 1.9 releaase (1.9.1) due this month. Either (or both) of these may result in occasional problems in the weeks ahead. My only issue is that VZ doesn't communicate these things to subscribers.
I had the same experience this past weekend with VOD under the subscription channels section. I received bogus messages like “Technical info: Not entitled to subscription" and to receive the VOD selection there would be an extra “$0/month” charge. The problem was with IFC on demand.
I too was put into customer service hell. I had my STB rebooted several times. I was switched several times between regular customer service and “after hours video support”. I was always polite and patient and tried desperately get them to understand. One time “after hours video support” told me that it was a mistake that I was transferred to them and the gentleman hung up on me. I was told by another customer service rep to go to the FiOS website for a better understanding of what I was entitled to receive. The fact that I subscribed to EVERY premium channel was lost on them. Finally a person named Ferlita helped me.
The problem was I was paying separately for the Movie package, HBO, and Cinemax. I was under an old billing package (and paying more than I should have been). Somehow this also prevented me from receiving some VOD programming. I got the same error messages mentioned by Majagoddess. Ferlita gave me the newer package (all premiums for $30) which also activated the VOD for all channels and stopped the error messages. Before I was lucky enough to reach this one kind competent person though, IT WAS HELL. I am not sure if the first four customer representatives were just poorly trained or just didn’t give a crap. Too bad they can't clone Ferlita.
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