My VOD premium channels doesn't work. I AM subscribed to all the premium channels, such as HBO, Cinemax, SHO, STARZ, ENCORD. They worked when I first switched to Verizon TV but then just suddenly stopped working. I know I am still subscribed because I am still getting the live tv premium channels. When I go to start a video for a premium channel is stays "You are not subscribed to this package. If you would like to order, select "Subscribe Now" option. [VOD_46] Technical info: Not entitled for subscribtion."
I've hit Subscribe Now and wait. It says I have to wait till the order goes through and then after a couple hours, it starts displaying the "You are not subscribed to this package." message again. I can go through that process constantly and get no where. The premium channels package was on the most recent bill I received, so I know I am being charged for it.
I have spent about 4-5 hours with Verizon technical support and no one seems to be able to figure out what is going on. I am either told it should be fixed in 4-6 hours or 24-48 hours or a network techinican will call me back, etc etc. However, it has now been 1 month and I am no better off than I was before.
Please someone help! I feel like I'll never be able to watch my premium VOD's again! I do not know what else to do!
As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
Start a new topic or ask questions in the open forum.
