We Get Every Channel in HD Except 576 and 590
Kbcorr
Enthusiast - Level 2

I just switched from Xfinity to Fios  in march we get every channel in HD except 576 and 590 which is NBC sports channels that we watch all the time we have had our splitters and coax all checked and everything is good we have run all the tests and everything is good could it possibly be the set top box that was sent because it is only 2 channels that tile when we try to watch in HD theses are Philadelphia sports channels and we want to watch them in HD

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clem21
MVP MVP
MVP

@Kbcorr wrote:

I just switched from Xfinity to Fios  in march we get every channel in HD except 576 and 590 which is NBC sports channels that we watch all the time we have had our splitters and coax all checked and everything is good we have run all the tests and everything is good could it possibly be the set top box that was sent because it is only 2 channels that tile when we try to watch in HD theses are Philadelphia sports channels and we want to watch them in HD


First try powercycling the system. Unplug the power for the ONT, router and the Fios boxes for about 3 minutes. Plug the ONT  back in first, wait until it is stable, then plug the router back in. When that is stable, plug the Fios box  back in. See if that clears up the problem. If not give billing a call and have them re-authorize your account. If that still doesn't work you may need a new box.

Kbcorr
Enthusiast - Level 2

Ok so we tried the power cycle and it did not work we are thinking that  the coax cable to the splitter from the back of the tv that connects to the router may be too old  been in house before we moved in over 30 years ago we are going to rewire through the wall what is the best coax cable to use

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clem21
MVP MVP
MVP

@Kbcorr wrote:

Ok so we tried the power cycle and it did not work we are thinking that  the coax cable to the splitter from the back of the tv that connects to the router may be too old  been in house before we moved in over 30 years ago we are going to rewire through the wall what is the best coax cable to use


I would use RG-6 cable preferably CL2 rated for in-wall cable. Make sure you use compression connectors or pre-made cables with quality connectors. Also check and make sure that splitter is MoCa 2.0 or better certified.

Kbcorr
Enthusiast - Level 2

Thank you we will use that coax cable

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dexman
Community Leader
Community Leader

I'd also suggest that any unused ports on splitters have terminating plugs installed. We had a splitter with unterminated ports, and it caused intermittent problems on all televisions.

In my case rather than terminating those ports, I redesigned the coaxial cable infrastructure to use splitters with the exact number of required ports.

Clem's advice is spot on.  🙂

Kbcorr
Enthusiast - Level 2

Thanks this was done when we checked all splitters, after we change out that original coax that was in house when we bought it then we will have done all great suggestions from this board and then we will go to Verizon to see if it could be the set top box

clem21
MVP MVP
MVP

@Kbcorr wrote:

Thank you we will use that coax cable


As long as you are running new coax, I'd also run Cat6 ethernet cable too. You never know when that could come in handy.

Kbcorr
Enthusiast - Level 2

Thanks this was already done by Verizon  when my wife was made permanently remote from her employer after covid

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Kbcorr
Enthusiast - Level 2
 
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