What's Going On With Your Guide?
mm112
Specialist - Level 1

There are a lot of issues that currently exist with your guide and for whatever reason the people in your company are not getting the issues corrected and the guide continues to get worse. I have previously posted on here about how a lot of the data does not match on the guide and that i have taken it upon myself to get the channels corrected for everyone nationally who has fios for their tv but more problems continue to pop up everyday. For example channel 218 vh1 classic has for the next few days "to be announced" on the guide with their being no indication of any programs on there coming soon. Another is cnn channel 100 or 600 in hd which next weekend the data that you have for next saturday and sunday is the schedule of what is usually on monday through friday. There is another channel called mega tv channel 466 that i was watching yesterday and everything was fine with it but now when i go to that channel there is a message saying "mega tv has been temporarily discontinued by the provider." Another channel that you just added is a brand new movie channel encore espanol channel 363 that has been there for a week already with a logo and a schedule of movies for the last week but when i try to either watch or tape something the message that i get is "verizon new content coming soon."  Now in the past i have mentioned a lot of issues that exist with the current guide but now new problems continue to pop up everyday. I hope that you are truly trying to correct these issues and if you did not know about them then you now know. As far as the guide is concerned i have been getting things corrected on my own but it has been a lot of work so i have provided you with the name and number of the man who is responsible for all of the data that appears on your guide because it is his job to make sure all verizon customers have the most accurate data on their boxes. If your techs were to call him or email him with the email address that is on my ticket he will get any issues with the data on the guide corrected immediately. He works for the company that is your guide provider plus the guide provider of two of your competitors who if contacted his techs will correct everything. As for mega tv i see that they are getting a lot of complaints on their website about what is going on with the channel not appearing on the fios guide so i wonder if this is a contract dispute, a temporary thing of the channel not being there or if this is an indication of the fact that you may be adding some more channels in spanish as you are also doing with encore in espanol channel 363. If so then i hope that you have finally heard the requests that go back several years of people asking that canal sur peru or any kind of channel from peru be added because you have every other spanish speaking country in your spanish package but a channel from peru. It is not only the guide that is an issue but your widgets are a problem too. The tmz widget for example has been in and out with it rarely ever working as it should.

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61 Replies
Justin46
Legend

@RSherm wrote:

I agree the new guide is not as helpful as the old one.  To start with the colors are weak and look almost blurred.

I did think some tweaking was in order but the results are not good.


For everyone who is complaining, please at least include the model(s) of the STB(s) and type of TV(s) (LCD, plasma, tube, etc) you have. While there is nothing you or anyone else can do about the actual colors or the fonts themselves, there may be some options that you can change that will improve what you see.

And if you have 6xxx or 2500 boxes you should give serious consideration to asking Verizon to replace them with 7xxx boxes because I feel pretty certain you will never be happy using those.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

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questioning_old
Contributor - Level 2

Good luck Justin.  I'm going to let you take over on this one. 🙂

Did you see the same complaint that was posted yet again immediately after mine, mine which repeats the same recommendations that we had come up with?  I'm not picking on anyone but I definitely have to see the humor in this.

Maybe you should work for Verizon.  I agree that it's important to be specific with the informatiion about your equipment so the help being offered can work better.

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VectorVictor
Enthusiast - Level 3

Really?  Horrible? 

So you can't press the 'option' button to select your guide instead of the left button? That's "horrible"?

The ability to save and recall searches and DVR recordings, when we couldn't before in 1.8 is "horrible"?

Frankly, if you would have taken the time you spent posting here, you could have gone through your settings and reverted back to the classic view of the guide already. Instead, you're busy using absolutes of disporportionate scale to describe what is clearly an upgrade in firmware and functionality. 

gtsfer
Enthusiast - Level 2

Upgrade?    Hahahahahaha.

Classic view does NOTHING about the grossness and disgusting colors.


Not applicable

It takes about 2 seconds to respond to any button press when I am in the new guide, and about 10 seconds for it to even pop up. I guess that my set top box type is a motorola QIP2500-3.  How can this be fixed right now? This is a service that I pay for.

tomb01
Enthusiast - Level 2

Is there some way to show the guide in 16:9 instead of 4:3 mode?   I get black bars on either side of the 'new/better' guide.  And is there some way to remove that idiotic bar at the bottom so I can see at least one more channel?  I've got hundreds of channels, and they decide I can only see 6 of them at a time?   How do I get rid of the description of the middle channel?  

No, am not happy with Verizon.   Am strongly considering shifting to U-Verse.   The penalty for cancelling early would only be slightly higher than one months charges.

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thevigil
Enthusiast - Level 2

Noticed some of the comments about the new Verizon tv guide. I concur with the crowd indicating displeasure with the guide. Lots of wasted space on the left side, top and bottom of the new guide. The original guide presented more channels and more times with each screen display. The original guide was quite useful for me, and functioned perfectly fine. I would like the opportunity to choose between the two guides. Change isn't always a good thing.

profwolfe
Newbie

I'm also very unhappy with the new guide.

Is there any way I can change it?  I cannot see it well enough, or clearly - it's very distracting and slow.  Please let me know if this can be changed.  Thanks much,

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kmholle88
Enthusiast - Level 1

I'm also really unhappy with the new guide. It's much more difficult to read, and it functions much, much slower than the old guide. It takes at least a full 2 seconds to simply scroll down one channel in the guide. My biggest complaint is that the guide automatically defaults to "all channels" instead of a favorites list. Since I don't subscribe to all channels, this is very annoying. The old guide stayed on my personalized "favorites" list every time, and the new guide automatically changes back to "all channels" every time you exit the guide. Is there a way to set a favorites list as the default guide?

Justin46
Legend

@kmholle88 wrote:

I'm also really unhappy with the new guide. It's much more difficult to read, and it functions much, much slower than the old guide. It takes at least a full 2 seconds to simply scroll down one channel in the guide. My biggest complaint is that the guide automatically defaults to "all channels" instead of a favorites list. Since I don't subscribe to all channels, this is very annoying. The old guide stayed on my personalized "favorites" list every time, and the new guide automatically changes back to "all channels" every time you exit the guide. Is there a way to set a favorites list as the default guide?


Sure, same way as in the old Guide. But at least for me, when the upgrade occurred, I did not lose my settings for Favorites, all were as I had them in 1.8. But just go back into the Menu and make the changes the same way you did before. If you need help on that let us know. There are many more options available in 1.9a than 1.8, so you really need to take the time to sit down and go through the entire Menu, you may find a number of new things that you will like.

Re: your comments on speed. I know that the 1.9a level works very slowly on the QIP6xxx boxes and the QIP2500-3 box. What model STBs do you have? If you have older boxes you can almost certainly get them replaced at a local Verizon store if one is available, or by ordering through the Verizon website. I anticipated the problem and replaced my 6416 and 2500-3 boxes with new 7232 and 7100-P2 boxes about 4-5 months ago, they perform very well, scrolling down a channel in the Guide takes maybe at most 0.5 sec. If you have a newer box, then I suggest you pull the electrical cord, wait 30 seconds, plug it back in, and see if it makes any difference.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

sue1000
Enthusiast - Level 2

the new guide is CRAP!!!!  Go back to the previous version

JDROMBO
Enthusiast - Level 2

DITTO!  The new channel guide is hard to differentiate types of channels, it's hard to navigate, it's cluttered and hard to read.  Luckily, both of the boxes I rent have not yet updated...so I have one TV that has the good FORMER channel guide...and one that I don't watch any more!

I suppose I can save $9.95 by having Verizon come and get the box that displays the new channel guide.

The new format STINKS!  At least give us the choice of accepting the new format or staying with the old one!

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stan5409
Enthusiast - Level 2

You can say that again and again and again and again.  This new guide is hard to read, very slow in fact it gets stuck often. Just a piece of junk.

Justin46
Legend

@stan5409 wrote:

You can say that again and again and again and again.  This new guide is hard to read, very slow in fact it gets stuck often. Just a piece of junk.


Well, lets see, I have had the new Guide for about a month, has never, ever gotten "stuck", I find it easier to read that the 1.8 Guide and my eyesight is not the greatest, and there are many great new features included. I think it is a big improvement.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

VectorVictor
Enthusiast - Level 3

Justin--

I agree.  The guide is fine, and the fact that you have a scant few people complaining (as compared to a *real* issue, like the Tennis Network problem) just means there's going to be a vocal few that are going to complain about this guide, no matter what Verizon puts out.

Frankly, until any of the complainers start listing their hardware (TV and set top box), it's really difficult to take any of their criticisms seriously.

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BarbaraB1
Newbie

I also had a negative reaction to the new guide. The white lettering on light blue background was fuzzy and hard for 60 year old eyes to read clearly. And, it showed fewer channels at a time than the old guide as well as fewer time slots.  I have the QIP 7200 series DVR and an analog TV. Yes, I had the guide set to SD. I didn't know about the classic option until today so didn't try it.

Today I installed a new HD TV in place of the analog one. Now, the guide looks more like it used to with different background colors for the different types of programs - no more white on baby blue. It shows almost twice as many channels as on the analog tv.

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prisaz
Legend

I just wish I could read it without my glasses. But I can't read anything without my glasses.Smiley Sad

My 51 year old eyes.

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questioning_old
Contributor - Level 2

This is my very same broken record response which has already been disregarded here in the middle of this thread:

I, along with other people here, have figured out and responded with the solution to the problem just about every time someone posts about it.  I'll post it here for my last time because I'm feeling like a broken record.  I'm not meaning to sound rude or annoyed but it may help for you to read some of the other posts here which have the solution posted.  It just gets tiring to keep seeing the same exact complaint over and over again when the solution is really straightforward and when it has been posted here.

The problem is either with having an outdated STB or an analog TV.  If your STB is a 6xxx series, you need the updated 7xxx series box.  Call customer service and ask for a replacement.  From what I have read here, this has been the problem for people whose TV Guide display was slow and/or not displaying what it was supposed to show or just not doing what it was supposed to.  If you have the updated STB but the graphics are just hard on your eyes with fuzziness because of the colors clashing and bleeding into each other, then it's probably because your TV is analog.  That was my problem so I replaced my old analog with a flatscreen and that solved it.  The resolution on an analog TV is limited and can't handle the HD guide with the digital display.  It has nothing to do with your eyesight.  My parents are in their 60s and my father has really bad eyes and I am certain he would be fine with reading what I have on my flatscreen. 

I was complaining about this myself in the beginning but from what I have learned, those are your choices.  Too many people here get so upset to the point of taking it so personally and just waiting for something to change.  This is an upgrade.  Verizon isn't going to knock at your door and ask if this is OK.  Now that I have resolved my issue, I like the new display.   When the technology changes, the equipment has to be sufficient to accommodate it.

***Now it's really time for me to move on.  Do whatever you want but if you want to resolve the problem, do something about it.

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ABGershaw
Newbie

I have an analog TV.  So you are telling me that I have to upgrade my TV in order to have a readable guide?  Why can't Verizon have a version of the guide that can be easily read on my analog TV?  I don't value TV that much; I care more about the Internet.  But I value it enough that I want to have a guide that is readable on my 25" analog TV.  I don't want to spend $200 for a new TV, thank you very much, because I don't value my TV enough to do that, and I don't care about high-def programming.

There needs to be a workaround, like an alternative high-contrast and larger letter version of the guide, or an improvement that increases the sharpness of the current guide (if possible).

Will changing some menu setting by telling it I have an analog TV improve the guide?

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JGJ1
Enthusiast - Level 2

@questioning_old wrote:
...

The problem is either with having an outdated STB or an analog TV.  If your STB is a 6xxx series, you need the updated 7xxx series box.  Call customer service and ask for a replacement. 

...



Last night I talked (online chat) with customer service. Sonia, the rep I chatted with, was telling me exactly this, and I thought I was starting the ball rolling to get my old boxes replaced. But then the chat session was handed off to Amit, her supervisor, who assured me that 1.9 would be fixed to run properly on my boxes (2500 series STBs, 6xxx series DVR) so I didn't need to have them replaced. How am I supposed to know who to believe?

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Justin46
Legend

@JGJ wrote:


Last night I talked (online chat) with customer service. Sonia, the rep I chatted with, was telling me exactly this, and I thought I was starting the ball rolling to get my old boxes replaced. But then the chat session was handed off to Amit, her supervisor, who assured me that 1.9 would be fixed to run properly on my boxes (2500 series STBs, 6xxx series DVR) so I didn't need to have them replaced. How am I supposed to know who to believe?


JGJ,

Tech Support tells me that they tried to contact you three days ago, I think by Private Message, and have not received any response from you. Have you decided you no longer want to pursue this? If you do want to get new STBs you need to respond to their query.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

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