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I'm getting really frustrated with this service. My home media DVR has frozen two Sunday nights in a row and then reset and all my recordings and program settings were deleted. This is ridiculous. When I had cable even if my box reset itself everything would still be there. Is this the way the service is supposed to work? Why doesn't it save my stuff? Now I have to go AGAIN and input all the shows I want recorded and of course, I lost the stuff I DID have recorded. So far, I am completely disappointed in the mechanicas of FIOS.
DL
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That is not normal. Maybe you should swap out the STB for a new one, instead of dealing with one that constantly reboots and wipes everything.
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Yeah, thats definately not normal. No reboot/reset should delete the recorded programs. Only a format of the hard drive should do that. If that is what is happening, I'd call tech support and have them swap it out for you.
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That happened to be one of my DVR's a while back. I called Verizon up and had a new DVR the next day. Haven't had any problems since.