Wrong Guide Alert Thread!!
vinnyv07
Contributor - Level 1

I thought this would be a good thing to have given the fact that many people are having issues with the guide. If you guys and gals would like to post important shows that are wrong so other people don't miss the shows...that would be great. I will start with my important guide error.

Tonight's episodes of 24 were not coming up in my scheduled shows. I checked it and found that I had checked "first run only" in the options for recording 24. Problem is, tonight episodes are first run and aren't coming up in the guide as such.

Please check your schedule tonight if you record 24 with "First Run Only" checked off as an option. I changed first run to first run and repeats and it showed up. So the guide must be listing these first run episodes as repeats.

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KenAF
Specialist - Level 2

This is not really a surprise, is it?  Verizon's Motorola DVR did the same thing on the previous two seasons of 24.

Thanks for the tip, though.

Message Edited by KenAF on 01-11-2009 08:39 PM
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speedo123
Contributor - Level 1
Rumor had it that Verizon's contract with FYI expired as of 12/31/08 and that we'd get a new Guide provider in 2009.  Hasn't happened yet.  Any info out there about what's going on?  And why doesn't FYI fix their guide? Or at lease improve it.
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KenAF
Specialist - Level 2

@speedo123 wrote:
Rumor had it that Verizon's contract with FYI expired as of 12/31/08 and that we'd get a new Guide provider in 2009.  Hasn't happened yet.  Any info out there about what's going on?  And why doesn't FYI fix their guide? Or at lease improve it.

Back in the Guide Consistently WRONG!!! thread, a Verizon employee (TheSanchez) inquired and confirmed that there are no plans to change guide data providers.

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TimSykes
Specialist - Level 2
24 worked fine for me in buffalo.
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speedo123
Contributor - Level 1

@KenAF wrote:
 
@speedo123 wrote:
Rumor had it that Verizon's contract with FYI expired as of 12/31/08 and that we'd get a new Guide provider in 2009.  Hasn't happened yet.  Any info out there about what's going on?  And why doesn't FYI fix their guide? Or at lease improve it.

Back in the Guide Consistently WRONG!!! thread, a Verizon employee (TheSanchez) inquired and confirmed that there are no plans to change guide data providers.


That's absolutely amazing!  Considering all of the complaints voiced in these forums about the Guide and all of the problems it's causing both Verizon and us customers, you think Verizon would want to fix this.  The fact that they're not says to me that they just don't care about their customers' requests/needs.  They are exhibiting an "It's my bat and ball so we'll do it my way!" attitude.  I wonder if any of the Verizon upper echelon ever worked for the U.S. Auto Industry?  Their management espoused the same type attitude for a number of years and we see where it's gotten them.  Right now Verizon should be trying to build customer loyalty as it's expanding its customer base, not alienating us.  Just as the U.S. auto makers found, if you don't give your customers what they want, they'll buy elsewhere if given a choice.  Someone will eventually come along and offer us what we do want. With the way I feel I've been ignored by Verizon, I'd switch in an instant!  And I'm sure that many others feel this way also.

If it's going to keep it, the absolute least Verizon should be doing is insisting that FYI improve its Guide.  They are paying for it.  That makes them a customer.  Isn't the saying, "The customer's always right!"?  Isn't this issue important enough for Verizon to do something about it?  Wouldn't fixing this get rid of probably a good percentage of the problems/complaints Verizon has to deal with? 

What am I missing here?  This should be a No Brainer!

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TheSanchez
Contributor - Level 2

KenAF is correct about me inquiring about this.  I was told there were no plans to switch guide data providers at this moment due to financial troubles with one of the three major guide content providers' parent company.  I can tell you that from the corporate side of the house we have begun putting pressure on FYI to get rid of the mistakes in the content. 

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speedo123
Contributor - Level 1

TheSanchez wrote:

KenAF is correct about me inquiring about this.  I was told there were no plans to switch guide data providers at this moment due to financial troubles with one of the three major guide content providers' parent company.  I can tell you that from the corporate side of the house we have begun putting pressure on FYI to get rid of the mistakes in the content. 

 


Thanks for the update TS.  I know it's not your fault that things are as they are and that you are experiencing many of the same frustrations we non-employee customers are and that you've made a substantial effort to get us info about what's going on with Verizon and how to fix/overcome problems we post on this forum. What's hard to understand regarding Verizon's attitude towards its customers is emphasized by your statement "I can tell you that from the corporate side of the house we have begun putting pressure on FYI to get rid of the mistakes in the content."  Why have they waited this long? Why didn't they do this from the time they realized what a piece of crap FYI's guide is?  Hopefully they will get the guide improved.  As previously mentioned, a good deal of the problems asked about on this forum are caused by the FYI guide being so poor.  So fixing it would help both us customers and Verizon (many less calls to Tech Support!).

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