An Accepted Solution is available for this post. Jump to solution.
YOU MUST UPGRADE YOUR SET TOP BOX ASAP!
Evangelin1
Enthusiast - Level 1
‎12-04-2023 07:39 AM

Good Morning,  I keep seeing these annoying alerts saying I must upgrade my set top box before it becomes obsolete.  Is this mandatory?  Does any one know the date Verizon is going to turn off my set top boxes?  When i called to inquire the representative didn't know when this will happen and went over my plan and said I would lose a lot of my channels bc I have an old bundle plan.  He said I should be good for now but I have grown tired of seeing these alerts and they seem urgent.  Please advise...

Labels (1)
Labels
17 people had this problem.
Reply
1 Solution
An Accepted Solution is available for this post. Jump to solution.
Nilsa_VZ
Community Manager
Community Manager
In response to Purple9
‎02-08-2024 11:33 PM

Verizon official response: 

The Cisco Set-Top Boxes will no longer be supported on the network starting in the early part of the 3rd quarter of this year (3Q2024). To make sure there is no interruption in your video service and to provide you with an even better viewing experience, we encourage you to upgrade your current set-top box prior to June 30, 2024. In some cases, a new router may be required. You must have Verizon router model numbers CR1000A, CR1000B, G3100, or G1100 router to use new video equipment.

Additional information can be found here. 

Thanks. 



Community Manager
Community Manager II

View solution in original post

Reply
30 Replies
An Accepted Solution is available for this post. Jump to solution.
dexman
Community Leader
Community Leader
‎12-04-2023 08:34 AM

As far as I know, Verizon hasn't announced a "drop dead" date.

Support for older set-top boxes (Motorola and Cisco) is slowly winding down. The Arris 4100 series are the latest STB models.

Reply
An Accepted Solution is available for this post. Jump to solution.
Evangelin1
Enthusiast - Level 1
In response to dexman
‎01-22-2024 09:07 AM

now the alert is saying video on demand will expire on 1/31

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
mrbaseball09
Enthusiast - Level 2
‎12-10-2023 07:35 PM

I got the same message and upgraded my Fios Cisco boxes to Fios One and Fios One Mini. The mini is supposed to work on wifi without coax so it intrigued me. Stay away unless forced! These new arris boxes are junk and a pain to setup. I have the Fios One keeps turning my one TV back on unless I leave the HDMI cable unplugged. And so far in 3 days I cannot get the Fios One Mini to activate over WiFi or Coax. Im tempted to plug my old Cisco boxes back in and return this new stuff to Verizon. 

Reply
An Accepted Solution is available for this post. Jump to solution.
dexman
Community Leader
Community Leader
In response to mrbaseball09
‎12-10-2023 08:32 PM

While the 4100 mini-STB can be connected via Wi-Fi, a hard-wired connection is preferred. What happens when attempting to connect via coaxial cable? 🤔

Reply
An Accepted Solution is available for this post. Jump to solution.
mrbaseball09
Enthusiast - Level 2
In response to dexman
‎12-10-2023 08:41 PM
@dexman wrote:

While the 4100 mini-STB can be connected via Wi-Fi, a hard-wired connection is preferred. What happens when attempting to connect via coaxial cable? 🤔

When I plug my mini in via Coax where my Cisco box was working perfectly fine, it says it cannot find the router. 

Reply
An Accepted Solution is available for this post. Jump to solution.
dexman
Community Leader
Community Leader
In response to mrbaseball09
‎12-10-2023 09:00 PM

Two possibilities come to mind:

. The router is an older model. I have a G3100. Our 4100 VMS  and (2) 4100 mini STBs connect to it without any issues. 🙂

. If there are any coaxial cable splitters in use, it/they could be older than MoCA 2.0...which is the minimum for 4100 series hardware. 🤔 

Reply
An Accepted Solution is available for this post. Jump to solution.
mrbaseball09
Enthusiast - Level 2
In response to dexman
‎12-11-2023 05:54 AM
@dexman wrote:

Two possibilities come to mind:

. The router is an older model. I have a G3100. Our 4100 VMS  and (2) 4100 mini STBs connect to it without any issues. 🙂

I have a  Actiontec MI424WR rev. I router from Verizon. It's the model I bought in 2014 since I signed up with FiOS and has been working ever since. Is this not compatible with the new Fios One boxes? The main FiOS One box activated fine and is working (just keeps turning on the TV). It's only the mini that will not activate. No where on any of the FIOS one pages could I find that a specific Verizon router was required. 

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
dexman
Community Leader
Community Leader
In response to mrbaseball09
‎12-11-2023 06:12 AM

The 424 is incompatible with the new 4100 STBs. But even more concerning is that it has not been receiving security updates for quite a while now.

My thought would be to retire the 424 for a 3100 or even the newer model (cr1000a or b).

It is technically possible to utilize a non-Verizon router and have it function properly with the new STBs, but it would require the router to have specialized programming, which....for me anyway....is something I don't wish to get involved with. My 3100 fits my use case quite nicely. 🙂

Reply
An Accepted Solution is available for this post. Jump to solution.
mrbaseball09
Enthusiast - Level 2
In response to dexman
‎12-11-2023 12:39 PM
@dexman wrote:

The 424 is incompatible with the new 4100 STBs. But even more concerning is that it has not been receiving security updates for quite a while now.

My thought would be to retire the 424 for a 3100 or even the newer model (cr1000a or b).

It is technically possible to utilize a non-Verizon router and have it function properly with the new STBs, but it would require the router to have specialized programming, which....for me anyway....is something I don't wish to get involved with. My 3100 fits my use case quite nicely. 🙂

Is there official documentation about the router. Again the 4100 VMS activated just fine, it's only the mini that will not activate. 

Reply
An Accepted Solution is available for this post. Jump to solution.
dexman
Community Leader
Community Leader
In response to mrbaseball09
‎12-11-2023 12:59 PM

I'll have to defer to Clem about any official documentation as I can't say for sure if a document like that exists.

Other topics in the Internet forum do discuss that the 424 is long out of support by both Verizon and Actiontec, so it is a security risk.

The G1100 might work, but even that router is getting long in the tooth. 🤔

Reply
An Accepted Solution is available for this post. Jump to solution.
clem21
Community Leader
Community Leader
In response to mrbaseball09
‎12-11-2023 04:51 PM
@mrbaseball09 wrote:
@dexman wrote:

The 424 is incompatible with the new 4100 STBs. But even more concerning is that it has not been receiving security updates for quite a while now.

My thought would be to retire the 424 for a 3100 or even the newer model (cr1000a or b).

It is technically possible to utilize a non-Verizon router and have it function properly with the new STBs, but it would require the router to have specialized programming, which....for me anyway....is something I don't wish to get involved with. My 3100 fits my use case quite nicely. 🙂

Is there official documentation about the router. Again the 4100 VMS activated just fine, it's only the mini that will not activate. 

You have 3 things working against you. One, is your router is too old to support the mini. It needs to see a hidden network that the newer routers create to work. Two, the splitters in the system are most likely NOT MoCa 2.0 or above compatible as dexman said. They have to be for coax to work with the mini. Third could be your ONT, as again dexman pointed out. It might not allow you to get anything to the mini, or could seriously limit your bandwidth. I'm surprised  Verizon sent you the newer equipment without replacing the legacy hardware necessary to support it. Also the mini doesn't really work well on WiFi, I suggest using coax or ethernet if it is available. If not an extender wired to the mini works well too.

Reply
An Accepted Solution is available for this post. Jump to solution.
dexman
Community Leader
Community Leader
In response to mrbaseball09
‎12-11-2023 06:19 AM

100% optional...

Knowing that the STBs and router are older units, I suspect that the ONT and Verizon service selections are older/grandfathered.

At some time, consider looking over Verizon's latest offerings and see if there is something out there that can save money while providing an acceptable mix of services. 🙂

Reply
An Accepted Solution is available for this post. Jump to solution.
dexman
Community Leader
Community Leader
In response to mrbaseball09
‎12-11-2023 06:44 AM

I've seen my television turn back on shortly after turning both it and the STB off.

After some minor experimentation, I'm starting to wonder if it is the remote control doing that. If I'm lying in bed and turn everything off I hold the remote to the side of the bed that faces away from the TV. Haven't had a false turn on since. But that is informal "testing". 🙂

Reply
An Accepted Solution is available for this post. Jump to solution.
clem21
Community Leader
Community Leader
In response to dexman
‎12-11-2023 08:12 AM
@dexman wrote:

I've seen my television turn back on shortly after turning both it and the STB off.

After some minor experimentation, I'm starting to wonder if it is the remote control doing that. If I'm lying in bed and turn everything off I hold the remote to the side of the bed that faces away from the TV. Haven't had a false turn on since. But that is informal "testing". 🙂

Try disabling this, and look at your TV's CEC settings and turn CEC off if you can.

Main Menu > Settings > Audio & Video > Video Settings > TV Input Control

Reply
An Accepted Solution is available for this post. Jump to solution.
mrbaseball09
Enthusiast - Level 2
In response to clem21
‎12-11-2023 12:38 PM
@clem21 wrote:
@dexman wrote:

I've seen my television turn back on shortly after turning both it and the STB off.

After some minor experimentation, I'm starting to wonder if it is the remote control doing that. If I'm lying in bed and turn everything off I hold the remote to the side of the bed that faces away from the TV. Haven't had a false turn on since. But that is informal "testing". 🙂

Try disabling this, and look at your TV's CEC settings and turn CEC off if you can.

Main Menu > Settings > Audio & Video > Video Settings > TV Input Control

I went in and disabled the TV Input control on the VMS 4100 that I was able to activate. It still turns the TV on multiple times a day. 

Reply
An Accepted Solution is available for this post. Jump to solution.
Silversurfer1
Contributor - Level 1
In response to dexman
‎12-13-2023 12:26 PM

This has happened to me about three times so far.  I’m not sure what causes it.  If I use my tv remote to shut it off it stops the problem.  Then it happens again down the road sometime.  I wonder if a button is getting stuck somehow but if that’s the case I’m not sure why it works fine again after I turn off the tv with its own remote. 

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
dexman
Community Leader
Community Leader
In response to Silversurfer1
‎12-13-2023 02:48 PM

Interestingly enough, yesterday my television turned back on right after I turned it and the STB off using the STB remote. The difference then was that I pressed the power button on the remote and the placed the remote on my nightstand, as opposed to holding it down beside the bed. 😐

Reply
An Accepted Solution is available for this post. Jump to solution.
Silversurfer1
Contributor - Level 1
In response to dexman
‎12-13-2023 03:34 PM

When it first happened I thought maybe the power button of the v2 stream box remote got hit as I set it down on the couch.   The next time it happened before I even got to put it down on the couch out of my hand.  
I believe we have different remotes because you have the std older style 4100. I have the V2 streamtv box with vms4100atv. 
So there has to be some common denominator some where.  It doesn’t bother me much because it happens sporadically and I can just turn off my tv with the tv remote if it happens. 

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
dexman
Community Leader
Community Leader
In response to Silversurfer1
‎12-15-2023 06:32 PM

Interestingly enough, I saved a few of the old Motorola remote controls when I turned in the old STBs for the 4100 series boxes. Even those older units are not immune to the phantom restarts. 🤔

The false restarts are infrequent (at least for me), so I just go with the flow. 😐

Reply
An Accepted Solution is available for this post. Jump to solution.
Silversurfer1
Contributor - Level 1
In response to dexman
‎12-15-2023 07:21 PM

That is so odd.  Same symptoms with mine but we have different equipment.  I wonder what the common denominator is. I to just roll with the punches. It doesn’t happen that frequently.  

0 Likes
Reply