authentication failed Fios TV mobile app
kmcrawford52
Enthusiast - Level 1

i am trying to use the Fios TV mobile app and keep getting a "authentication failed" error. there is a code 2981324924 if that is an error code. no one at customer service seems to know how to fix it. please assist, thank you.

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kh-gary
Moderator Emeritus

Hi kmcrawford52,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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