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For some reason my STB has started dropping recordings, series that are preset to record are not showing up in the record list. Resetting the box fixes the problem for a short time but then it startd up again, and several times now I've missed things that should have recorded. Now I have to keep checking everyday to make sure everything is working.
Solved! Go to Correct Answer
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This is a known issue with the latest quantum release. Verizon is working on a fix but as of yet, there is no release date.
I have found that if you find a series that isn't recording do the following:
Chose the series.
Chose modify series.
Make no changes and then save.
I haven't had any series repeat.
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This is a known issue with the latest quantum release. Verizon is working on a fix but as of yet, there is no release date.
I have found that if you find a series that isn't recording do the following:
Chose the series.
Chose modify series.
Make no changes and then save.
I haven't had any series repeat.
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Been having same issue and found couple things.
On most of the shows it happens with the start times are 1 minute off. I've programmed a show thru series manager that could be 8:00-8:30, 8:30-9:00 or any other time. But the following weeks show or 2-3 weeks later the start time switches to 8:01-8:31 or 9:01-10:01. That weeks show doesn't get picked up to record. So I have multiple shows listed for the same show, one has normal start times on the hour or half hour and others with a minute late for start and end times.
Again 1 week the show starts on hour and next week starts 1min late you'll need multiple recordings in series manager.
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Same with us. When I did my spread sheet of the week's scheduled recordings, there were three shows that were not scheduled to record, but should have been scheduled. I went to series manager, then deleted them, then added them back in. That fixed it --- FOR NOW. Last week it was some other shows.
This is aggravating to say the least.
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This is what I posted in a different topic addressing the same issue:
Another way to get them back in the "scheduled" list is to force a reboot of the Media Server STB. "Main Menu -> Customer Support -> Top Support Tools -> Reboot STB". After reboot, the box apparently rescans the guide and will re-discover the missing scheduled recordings.
Not an idea solution, having a fix would be that, but at least you don't have to fiddle with each and every series affected, just force reboot the box. This has worked for me several times. If fact, I've gotten into the habit of rebooting the box before going to bed.
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Re-saving the scheduled recordings and rebooting the box have worked for me, but only temporarily. When I rebooted the box at 9:30am this morning and then my 10am recording recorded but my 1am recording failed I decided to call tech support (mainly to complain). I can't sit here all day and keep rebooting the box, after all.
The first tech I spoke to didn't seem to know how the DVR operates at all. After a couple of times trying to explain what a "series recording" was, I asked for another tech and was promptly disconnected. I called back and the second tech was more helpful, if confusing. Honestly, I have a degree in Computer Science and I couldn't follow most of her (long) explanation of what the problem could be.
Here's my understanding, if it makes any sense:
* There was a problem on the server when the last software update when out, and some boxes got faulty software.
* The server problem has since been fixed.
* So, when the tech rebooted the box remotely in a way that "refreshes all the apps" I should have received the corrected software.
We'll see what happens with my scheduled recordings tomorrow -- I had already cancelled all the series recordings for today and replaced them with manual ones -- but I'm skeptical. The tech did agree to waive the rental for this month since the service hasn't been working, but who knows if that request will ever make it to billing.
I'm tempted to chuck the whole thing and get a Tivo/Cablecard instead. Anybody know what the montly charge for a Verizon CableCard is?
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Go in to your account and see what it would cost to add CableCard. I beleive around $5.99.
Keep in mind that you will not have VOD with cablecard.
Not sure if it is important, just wanted to point it out.
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OK, $4.99 looks right, thanks. Do you know if I still have to pay the "Fios Quantum TV - Enhanced Service" fee if I give back the DVR?
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Shouldn't. That is for the stb service
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This thread should not be marked solved until Verizon fixes the problem. Work around temporary solutions are not *solutions*!
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I want a few more days of results before I declare my issue solved, but after the STB reset/refresh the tech did over the phone I haven't had any dropped recordings since Saturday.
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Never mind, it dropped a scheduled series recording last night. I'll be switching to Tivo.
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This issue has not been resolved. I spoke to tech support yesterday(been having this problem since March) and they told me the fix would not be ready until mid May.
I also spoke to billing and got a $75 credit for the sub standard service I have received. Suggest anyone with the same problem do the same.
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Well, that's a pretty unconscionable delay. I actually like Verizon's DVR product, but they've given up all trust by breaking it and having no transparency about it. If they had communicated about the problem, or if the tech support reps would explain it in a straightforward fashion maybe I would have patience but they didn't. Not sure if it's due the strike or what, but Verizon's behavior in this is disappointing.
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This is not solved. When it stops happening and FIOS fixes it, then it's solved. Typical Verizon answer
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The OP of the thread decided that his issue was resolved and marked it as such. We do not remove their choice. But feel free to continue the discussion if you have a similar problem.
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Elizabeth, Can you help us help you (Verizon). It would be very useful if you could explain just what caused the DVR to drop the scheduled recordings *and* just what was done to correct the problem in the software. The reason for us knowing this is twofold,
First, it would give us tremendous confidence that the problem is resolved and we can stop doing the "preventative measures" (like rebooting the DVR every night).
Secondly, some of us have been carefully watching when scheduled recordings disappear and, if the solution provided by Verizon addressed all of those circumstances, then we can declare it "corrected". However, if there are additional circumstances observed, we can provide Verizon with information that could possibly identify a second issue.
I am a professional software engineer and this is the technique I use in determining if a "fix" is truly a fix and not a "bandaid".
Thanks
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Hello CDOsr
Moderators work only with the forum itself. We do not have access to Verizon technical resources or repair data. And as this is a peer to peer support forum, it is unlikely that you will get the information you are requesting from other users.
We can only recommend contacting Verizon directly through the 1.800.verizon number.
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Moderators can't resolve this problem. It is still happening as recently as yesterday. We need someone from tech support on this forum to let us know whats going on. For those of you who are just about fed up with this, I priced out TIVO..it's basically a break even for year 1 and a savings of about $400 a year after that.
I will give them until the end of May to fix it then I'm switching. It's pretty easy.. you can get them at Best Buy.
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The problem has actually gotten worse this week. I spoke to tech support yesterday and they now have NO DATE for the fix to be sent down.
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It's definitely getting worse. I have a friend who just started having the problem this week. Makes tech support's level 2 plan to replace my box look silly. (Level 1 was to reset the box remotely and re-download the software.)
