frozen screen
gracie81
Newbie

I can't turn on tv using its remote.  I can get a screen when using Fire Stick to turn on tv but I can't get any channels.  While the screen looks frozen, it does change to show different show options.  I've tried unplugging and replugging in electric - doesn't work.

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clem21
Community Leader
Community Leader

Is this a problem with the Fios box, or just your TV? Did you try changing inputs on the TV? Did you try going into your TVs menu and looking for a reset option?

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