help needed - jagged (stairstepped) edges / aliasing

Have been having issues with picture quality (TennisChannel) for few months now.

Called Support many times - a techician came but did not know what to do and escalated. Sr. technician also came about a month ago and *finally* admitted the issue is on the Verizon end, not at the apartment /ONT here. Promissed to fix it and indeed the issue was fixed... the problem is it started again 😞

I tried phone support again - but that is useless, they want to go through their generic support script, said could not see the logs of what the previous sr. tech did.

Any idea how to get FIOS attn and have them fix this without wasting more time?

(hopefully one day they can update the support "script" to properly diagnose and handle jagged edges issue)

Re: help needed - jagged (stairstepped) edges / aliasing
Moderator Emeritus

Hi ga376,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.