i have diagnostics test result on t.v. screen can't get nothing else.
mollygirl2
Newbie

My cable went out. So i had to reboot and when i rebooted the router i hit the bottom button and all the lights on the router came on. but so did the diagnostic testing results come on the t.v. screen. Now i can't get anything but the dianostic tests results. Someone please help. Thank you.

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Edg1
Community Leader
Community Leader

The buttons on the router shouldn't make the diagnostic screen show up on TV. Unplug the router and set-top box for 60 seconds. First plug in the router and wait for it to fully come back online. Next plug in you set-top box. If it still come up with a diagnostic screen it might need to be replaced. It is possible that box is bad. 

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CRobGauth
Community Leader
Community Leader

Has internet service restored?

Have you checked your ONT to see if there are any error lights?