im a New Customer & a Guest ordered MSG and im being billed 36.66 for 5 days of that program

The Order was unauthorized it was done without my consent, I figured fine if I have to pay $7-$10 for something that was ordered ok, thats unfortunate but ill agree to pay and then set up a Pin to prevent any future unauthorized purchases.

Im being billed $36.66 for 5 days of MSG. Am I a bit outraged Yes, this is unheard of and I dont think the right thing to do is for me to pay $36.66.

I called Customer Service to find out about what was ordered and both reps failed to tell me what it was they just talked about Tv packages never gave any Details, Customer service rep could not resolve this issue so I asked to speak with a supervisor. Supervisor Liz my area of service is ( zip code: 10029 ).

Supervisor Liz customer service was Horrific she seemed very disgruntled and bothered in having to speak to me as if I was disturbing her free time.  She repeatedly asked me to shut up because she was explaining why I was being charged $36.66 but she never explained why?, there after I asked to ask to speak to her supervisor because of her atrocious attitude became worse. She refused to give me any further information that could eventually help resolove this problem.

I understand if there is a charge that I may have to pay but your charging me for entire TV package nobody ordered. My Guest said they only Ordered MSG, everything else makes no sense (entire tv package) $36.66

So Liz's verizon is willing to let me walk away for $36.66, again my account is only 15 days old.... and this is a  1 of 1 issue that shouldnt be much of a fuss, its not like I ordered a mayweather fight and denied ordering it.

I need a solution who should I call or email?  I really would hate to cancel my contract of this ' 1 ' bad experience. 

where can I file a complaint against this Supervisor?

who can I call or email ?

Thank you for taking the time to read.

1 Reply
Moderator Emeritus

Hi RCastle,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.