no on-demand and router issues
Enthusiast - Level 1

I lost power in my house for 1 minute last week when I was watching TV and now my main TV does not work. This is the TV that the router is connected to. I can watch all the other TV's in the house and use the DVR but on-demand does not work on any TV. The internet and phone work OK. I have re-booted the router and TV boxes 20 times but I keep getting the same message on the TV screen with a picture that said to check the cable connects to the box. It said that there is no network connection and to check the cables. I have been calling Verizon for the past 4 days and have spent over 8 hours on hold but I can’t get to talk to a live agent.  Any help would be great.

Re: no on-demand and router issues
Moderator Emeritus

Hi tdaley9864,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.