ordered movie by mistake
Contributor - Level 1


I'm not sure if this is the right place as this company is the most frustrating to navigate a problem.  My 6 year old accidentally purchased a movie.  I just got the email that it was purchased.  How do I go about having it removed as I don't want to 'own' the movie.  The people on your chat service aren't helpful at all.  I've been with Verizon since they became Verizon and i'ver never had such a mistake before..  How do I go about getting it taken off my account and the charge reversed?  again, this is not a rental.. I could see that not being reversed but this is a movie 'purchase' for $21.99.  I don't want the movie.  I've since locked my account so no purchases can be made so it won't be a problem again.  I get the feeling they're going to take the money and say too bad.  I really hope this isn't the case with longtime customers who have contracts about to be up for renew again soon.

Thank you,


Re: ordered movie by mistake
Community Leader
Community Leader

Try calling customer service.

You might get a one time refund on this.

BTW, this is mainly a peer to peer support forum.
So for issues such as this you need to contact custoemr service/billing.

And it sounds like a phone call vs chat.