premium channel not working

[lisa19641]

hello on wednesday night i ordered starz and i am unable to view anything from starz on demand, last night i was on the phone with verizon for a total of 3 hours and nothing from troubleshooting was working they were wondering if maybe the channel was never added but im waiting to see a show and im also paying for this

[kh-gary]

Hi lisa1964,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.