prev button on remote skips too far back
andy9798
Enthusiast - Level 3

Pressing the prev button while watching a recording will sometimes skip too far back in the recording. I have the p265 remote and the prev button should skip back 10 seconds. After this happens the fast forward and rewind buttons work but the scroll bar will be frozen. Also, pressing the prev button again will always go back to the same spot in the recording.

Any ideas?

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1 Solution
Anthony_VZ
Master - Level 3

Sorry to hear that it is jumping back too far. Please double check to make sure it is set to 10 seconds by going to MENU, then DVR, then SETTINGS, then REPLAY. If it isn't set to 10 seconds, please change it. If it is, please autocorrect the box. To do this, please press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.

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Anthony_VZ
Master - Level 3

Sorry to hear that it is jumping back too far. Please double check to make sure it is set to 10 seconds by going to MENU, then DVR, then SETTINGS, then REPLAY. If it isn't set to 10 seconds, please change it. If it is, please autocorrect the box. To do this, please press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.