"Bad gateway" issue (again!!!)

bevross
Contributor - Level 1

I receive "Set Top Box is not responding" or "Bad Gateway" messages when I try to access my DVR through the FiOS TV Central website.  Had this problem before and Mike_VZ here on the forum did something that made it work.

Tried: powering down set top box, router; running "AutoCorrect" from the DVR menu;
running the self diagnostic test on your DVR set top box (get 'Listener 1 Started') -- still no go.

Hesitate to contact support directly (calling or via chat) 'cause the few times I have whatever they did wiped out my "Favorites" list -- a big hassle to re-do!

So, am hoping another VZ tech here on the forum can work their magic!!

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1 Solution
Mike_VZ
Contributor - Level 3

Hello Bevross,

I have remapped the path again for you.  Please retest and send me a message if you're still having any trouble.

Thanks!

View solution in original post

57 Replies
KaLin
Khoros Partner
Khoros Partner

I'm sorry to hear about your recent issue.  I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.

Thank you for your participation in the Verizon Forums!


KaLin

TexasGrrl
Enthusiast - Level 2

I receive "Set Top Box is not responding" or "Bad Gateway" messages when I try to access my DVR through the FiOS TV Central website.

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havasusteve
Enthusiast - Level 1

Holy franken...! I've had the same problem for months but don't have time to call about it whenever trying to access my dvr online. This is so blood boiling that it can't just be a simple fix for us customers/CONSUMERS to apply on our own. Like I got added time for this mess. I'm so glad i'm not alone in this now though (not that it eases my frustration at all). Although I would be more glad (as the rest of you customers who/who've also struggled with this problem would be too, I'm sure) ,if this wasn't an issue at all. I will call at another time as my alotted time is up now. These threads really help don't they? Thanks. I'll be sure to mention the problem/solution stated in ur further threads so that they can solve mine right away and not be guessing. 

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Mike_VZ
Contributor - Level 3

Hello Bevross,

I have remapped the path again for you.  Please retest and send me a message if you're still having any trouble.

Thanks!

bevross
Contributor - Level 1

Thanks, Mike! 

It works now.  If it happens again could I call the help line and mention "remapping the path" seems to solve the problem?  Somewhere along the line it seems this glitch needs to be fixed for everyone.  Perhaps only a small percent of FIOS TV customers use the web to schedule recordings and thus not alot of attention is paid to the issue?

Bev Ross

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PJL
Master - Level 3

@Mike_VZ wrote:

Hello Bevross,

I have remapped the path again for you.  Please retest and send me a message if you're still having any trouble.

Thanks!



I sure wish that an automated process for "remapping the path" was available, either via the web site, the In-Home Agent, or the STB menu itself!  It would sure save alot of frustration in the customer base!

Justin46
Legend

@PJL wrote:

@Mike_VZ wrote:

Hello Bevross,

I have remapped the path again for you.  Please retest and send me a message if you're still having any trouble.

Thanks!


I sure wish that an automated process for "remapping the path" was available, either via the web site, the In-Home Agent, or the STB menu itself!  It would sure save alot of frustration in the customer base!


AGREED! While I have not experienced the issue in many months, when it happens it seems to always be at the worst time, when I am away from home and decide I really want to record something. Surely there is some way to make the "fix", whatever it is, available to us without needing to call or use the Live Chat.

Since it sometimes happens when I do not have physical access to the DVR itself, the process really needs to be web based I think.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

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Beach4obx
Newbie

I too am having the "bad gateway" message show up and I cannot access my DVR or Flex View from any device.  If someone could "remap" or do the same type of fix for my STB, that would be great!

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ajkait
Newbie

I've been having this problem for a couple weeks.  Finaly found some time where I could do some other things around the house, and waited on hold for about 20 min.  Got connected to a very smart and helpful tech who solved it in a couple minutes.  Self serve would be nice, but all I can say is, wait it out, describe the problem, and it should get fixed relatively painlessly.

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havasusteve
Enthusiast - Level 1

I AGREE!!!

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starrynanny1
Newbie

I too am getting the bad pathway when tring to use the web to get to the dvr.

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Adi3
Enthusiast - Level 3

I have the same problem!

How do we get this fixed?

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nosauten
Newbie

Hi,

I'm having the same issue. Is there any way I can get some help on this? I chatted with support online a while ago and the problem was fixed, but then recently it started happening again.

Thank in advance.

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consul10t
Newbie

I have the same "bad gateway" problem as everyone else. Mine started after I upgraded from a 6416 to a 7232 DVR. I've been through several tech support people, countless resetting of the dvr and router and no one seems to know how to remap the dvr to get it to work. The last tech support guy did an escalation to his boss after not being able to remap the dvr after 90 minutes. I then got a ticket open notice, then a ticket closed notice the next day with no change in the "bad gateway" problem. It seems that only Mike_VZ knows how to actually fix this. Mike_VZ can you help me?

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rtplus
Newbie

I'm having same problem with DVR not responding to Fios Centeral site so I can see what's on my DVR oe set a recording from my PC. How do I get sysstem re-mapped?

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ldm1701
Enthusiast - Level 2

Last week I upgraded my dvr. Now I need my old dvr removed from my box menu/Internet menu. I call up and get told my account only shows 1 dvr and 1 HD STB. I try emailing but get told I can't. Right now the online system looks for a box labeled Living Rm. But the one labeled Living Room is the new box. I get Set-Top Box - 0000018595036115 is not responding, or Bad GW when it looks for Living Rm. I can also disply the proper Living Room box. Can this be passed on to proper dept.

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bevross
Contributor - Level 1

@ldm1701 wrote:

Last week I upgraded my dvr. Now I need my old dvr removed from my box menu/Internet menu. I call up and get told my account only shows 1 dvr and 1 HD STB. I try emailing but get told I can't. Right now the online system looks for a box labeled Living Rm. But the one labeled Living Room is the new box. I get Set-Top Box - 0000018595036115 is not responding, or Bad GW when it looks for Living Rm. I can also disply the proper Living Room box. Can this be passed on to proper dept.


When I upgraded my DVR (to the new 500GB) it took maybe 10 days for the old one to disappear.  Seems (maybe ?) a different issue?  One thing I did was rename the new box from "Living Room" to "Family Room" so as know what I'm pointing to.  But -- what do I know!!

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mmcglynncg
Newbie

I have the same thing.  Try to connect via web and get the "bad gateway" message.  Powered down/up the router, no change.  Can someone remap my equipment?

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licnewbie
Newbie

I'm getting BAD GAteway for the first time. Any quick fixes? This is my first time trying to program my DVR remotely. Also, what channel is the tutorial for basic use?

a.

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lasagna
Community Leader
Community Leader

This takes just a few minutes to fix via the online chat tech support window.   I've had it happen a couple of times (pretty much whenever you replace or add a new box and sometimes after power failures).   Just tell them you're getting a bad gateway message when you try to program your DVR from the web interface.   They know how to quickly fix this.

To reduce the incidence of this reoccurring, after you have a working configuration, go into your router under Advance -> IP Address Distribution and find each of your STB's (IP-STB).  Edit each entry and check the box which says "make static".   This will insure each box gets the same IP address every time.   As long as you don't reset your router (using the reset button), they should stay mapped properly.

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