remote mute button leaves volume off and will not turn back on
MarkLibrary1
Enthusiast - Level 1

OK I have remote P265.  It worked up until a few days ago when Verizon sent out an update.  Now the volume takes a long time to come on after I turn TV on.  Then if I use the MUTE button, it takes a long time to work and when I toggle it again, the VOLUME stays off.  I have followed the older solutions in the Forums and they do not work.  There is no Voice Remote choice in my System menus.  I have restarted router etc. and I have programmed the remote several times.  BUT nothing works.  

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MarkLibrary1
Enthusiast - Level 1

YES, you are right.  Remote must work with TV.  Mine must have been set to send signal to the STB (set top box).   Somehow I found the answer among the many others.  Reminder, my problem was with MUTE button and with VOL on and off.   I got it to WORK.  here is how I did it:

1.  Press the OK button and the number 2 button together and then release.  You see the little red light blink and then go off.

2. Then you use the number keys to enter 9-5-5.  I think the red light blinks again.

3. Then press and release the TV (i.e. power) button.

For me, after I did this it worked right away.  Good luck!

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clem21
MVP MVP
MVP

@MarkLibrary1 wrote:

OK I have remote P265.  It worked up until a few days ago when Verizon sent out an update.  Now the volume takes a long time to come on after I turn TV on.  Then if I use the MUTE button, it takes a long time to work and when I toggle it again, the VOLUME stays off.  I have followed the older solutions in the Forums and they do not work.  There is no Voice Remote choice in my System menus.  I have restarted router etc. and I have programmed the remote several times.  BUT nothing works.  


I assume you have older Fios boxes, Not the Fios One boxes. The mute and volume should be done on your TV, not the Fos box. Did you try re-programming the remote for your TV?  Replaced the batteries lately? You may have a defective remote, and need to get a replacement from Verizon, should be free. Any Fios update will NOT affect the issue you are seeing.

MarkLibrary1
Enthusiast - Level 1

YES, you are right.  Remote must work with TV.  Mine must have been set to send signal to the STB (set top box).   Somehow I found the answer among the many others.  Reminder, my problem was with MUTE button and with VOL on and off.   I got it to WORK.  here is how I did it:

1.  Press the OK button and the number 2 button together and then release.  You see the little red light blink and then go off.

2. Then you use the number keys to enter 9-5-5.  I think the red light blinks again.

3. Then press and release the TV (i.e. power) button.

For me, after I did this it worked right away.  Good luck!

clem21
MVP MVP
MVP

@MarkLibrary1 wrote:

YES, you are right.  Remote must work with TV.  Mine must have been set to send signal to the STB (set top box).   Somehow I found the answer among the many others.  Reminder, my problem was with MUTE button and with VOL on and off.   I got it to WORK.  here is how I did it:

1.  Press the OK button and the number 2 button together and then release.  You see the little red light blink and then go off.

2. Then you use the number keys to enter 9-5-5.  I think the red light blinks again.

3. Then press and release the TV (i.e. power) button.

For me, after I did this it worked right away.  Good luck!


Glad you found the solution. You re-programmed the remote to use your TV as the Audio device, instead of the Fios box.  That puts your TV in control.