screwed by verizon
ilpak
Enthusiast - Level 3

For over a month I have problem with fios tv Bloomberg channel 604. No picture. This is one of few channels I watch most of the time. Few weeks ago I called customer service. I was told I’ll get credit for the time channel was not working and technician was sent.

            After 3 or 4 days of work and 3 different technicians, after dvr box was changed, cables were changed, box outside of my house was changed twice, still it does not work.

I was told on 5/24/2016 that my ticket was escalated to a higher level and they should start investigate this problem from the base.

            Today I called to find out about status of repair and why credit was not applied to my monthly bill.

            I was told that ticket was closed because problem was fixed and no notes about credit. It is not the first time I got screwed by dishonest customer service form Verizon.

I wish i could paste a photo of bloomberg channel for everybody  to see what verizon calls good picture.

but i'll put it on social sites.

just posted a photo of this channel on my image album, so you can see it

another good job by verizon

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LawrenceC
Moderator Emeritus

Hi ilpak,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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