set top box
po14
Enthusiast - Level 1

Set top box keeps losing signal I unplug the power cord for about 15 seconds then plug it back in and the signal is renewed but it only lasts for a day or two then the signal is lost again How do I exchange the set box?

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Re: set top box
clem21
MVP MVP
MVP

@po14 wrote:

Set top box keeps losing signal I unplug the power cord for about 15 seconds then plug it back in and the signal is renewed but it only lasts for a day or two then the signal is lost again How do I exchange the set box?


What model of settop box is it? Is it a VMS or a mini? Is it hooked up by cable, ethernet or WiFi? You can contact a support chat, contact support here: https://www.dslreports.com/forum/vzdirect, or call support.