software update on the tv won't disappear
tomazoo
Enthusiast - Level 1

H,

the message says check software update and it's a big box which won't go away.

i tried to disable promotions but it doesn't work.

does anyone have a solution?

1 Solution
clem21
MVP MVP
MVP

I assume this is a Fios one box. Power down box, remove coax from box, power down Fios router. Reboot  router, when connections are established, plug box in, reattach coax cable, hope for the best!

View solution in original post

5 Replies
Jenga1
Newbie

How can I get rid of update pop-up?  I’ve tried OK.

0 Likes
Reply
CRobGauth
Community Leader
Community Leader

On another thread, someone posted to hit the On Demand button.

Numnum1
Newbie

Can’t view my tv because in big box it reads Software Udate but I can’t get it off of my tv screen

0 Likes
Reply
CRobGauth
Community Leader
Community Leader

Have you tried the suggestion above?

Or try powering all FIOS equipment (stbs and router down).
Power up rotuer first.

Once it has connected, then power on stb(s)

clem21
MVP MVP
MVP

I assume this is a Fios one box. Power down box, remove coax from box, power down Fios router. Reboot  router, when connections are established, plug box in, reattach coax cable, hope for the best!