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standard STB is not working
minhua
Newbie
‎12-30-2008 11:19 AM

My STB is not working. The clock does not show up, and I have "no signal" message on TV scereen. I have tried reset my router and STB. It did not help. Anyone know what's the problem might be?

I have had this issue since last night.

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Provider7
Contributor - Level 3
‎12-30-2008 04:42 PM
Do you have more that one set top box on your system?  If so can you try it at another location?  If not the first thing I would check is the wiring.  See if there are any loose connections or extra splitters that don't need to be on the line.
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Techman28
Master - Level 1
‎12-31-2008 06:34 AM

if all cables are good to go try another box at that location and see if it works if it does then its the box...That is the best/fastest way to find out whether or not its the box or cable that should be looked at.

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CRobGauth
Community Leader
Community Leader
‎12-31-2008 06:50 AM

You stated the clock doesn't show up. Do you get anything on the display?

If not, have you checked the power cord in the back? Maybe it came loose.

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