Re: standby mode message when I turn off TV
rfg
Newbie

I may not have made myself clear.

The problem is not when the STB is off and the TV is left on.

The STB is sending the logo to the screen all the time. It is hidden or suppose to be hidden from view until the STB is off and the TV is left on.

The logo is not seen because the picture signal is obscuring it. But the logo is there and repeatedly activating the crystals in the screen.

Those crystals have a memory. The longer the STB and TV are on the more the logo is being "burned" into the screen. 

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Re: standby mode message when I turn off TV
CapnTrips
Contributor - Level 3

@rfg wrote:

I may not have made myself clear.

The problem is not when the STB is off and the TV is left on.

The STB is sending the logo to the screen all the time. It is hidden or suppose to be hidden from view until the STB is off and the TV is left on.

The logo is not seen because the picture signal is obscuring it. But the logo is there and repeatedly activating the crystals in the screen.

Those crystals have a memory. The longer the STB and TV are on the more the logo is being "burned" into the screen. 


Huh?!

You may be right (which I question), but I'm extremely sceptical of any danger to most TVs.

(1) I have not seen (nor have I seen anybody else mention seeing) any indication that these "logos" are somehow being constantly transmitted to the TV and displayed "beneath" the actual picture.  The "crystals are being activated" regardless by the actual picture, so how can an "unseen" image be "burning" the crystals more than the one that is actually being displayed?  Have you actually SEEN the screensaver logos while watching something else?  If so, please provide a picture or screenshot to explain what you're talking about.  Nobody else on this forum seems to have noticed this phenomenon.

(2) LCDs do not suffer from burn-in.

(3) Modern Plasmas are FAR less susceptible to burn-in, unless you have the brightnesss turned up to an unnatural level.

To me, this is  a tempest in a teapot.  Just turn off your TV once in a while.

Message Edited by CapnTrips on 04-17-2009 07:57 AM
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Re: standby mode message when I turn off TV
atahbaz
Newbie
I am having the same problem on my 42" LCD.  The Verizon watermark is visible when watching tv, not just when in standby mode.  I called Verizon to report the problem, but they {please keep your posts courteous}said it is "impossible" that this problem is caused by them.  I believe this problem is directly related to the standby mode recently implemented.  Why can't they just cancel this feature?  Does anyone have a fix for this problem?  Thanks!
Message Edited by Jonathan_K on 05-07-2009 12:52 PM
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Re: standby mode message when I turn off TV
steve2
Newbie

It actually is not displayed randomly, but in six repeated locations. Test it for yourself, just put your finger on the screen under say the V in Verizon, after six cycles it will return to the same place.

[ ... ]

On LCD sets it causes a long lasting persistence, on plasma and CRT's it will cause a burn.


This is correct.  I can tell you this is correct, because I have six Verizon logos and "menu" messages burned into my LCD.

I assume VZ remotely upgrades the boxes periodically, and out of the blue this "feature" appeared.  It seems that at some time the TV did not get shut off by the remote's power button (usually turns off the STB and TV in sequence) and this message ended up on the screen.

About burn-in on LCDs: strictly speaking, LCD's don't "burn in" but suffer instead from "image persistence", as rfg said.  The Best Buy tech I got on the phone explained this and countless websites talk about this; but regardless of the technical underpinnings, I have a broken TV.

VZ needs to get rid of this message ASAP before more TVs get wrecked -- or at least provide a way to disable the message.

Message Edited by steve2 on 05-20-2009 11:34 AM
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Re: standby mode message when I turn off TV
rfg
Newbie

I've now had 5 techs and a second level support supervisor out to see the logo.

They took pictures of it after changing all cabling, stb (twice), ont, HDMI cable and have now concluded the logo is burnt into the LCD.

Not suppose to happen with a LCD and "NO" other cases reported?

Verizon's Conclusion "This will need to be sent to the Verizon Insurance Dept".

They asked me what I feel they should do to resolve the issue? REPLACE MY TV and get rid of the dam logo! DUH 

Message Edited by rfg on 05-20-2009 08:36 PM
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Re: standby mode message when I turn off TV
gene1802
Enthusiast - Level 3
can a Verizon representative please answer a simple question - why do we not have the option to delete this standby mode message? It serves absolutely no purpose and obviously a lot of customers would prefer to not have it. All of the debate in this discussion can be resolved very easily - get rid of the thing. Thanks.
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Re: standby mode message when I turn off TV
CharlesH
Specialist - Level 1

I have never seen an issue with the standby message in my center yet.  I do agree however that there should be a setting to disable it.  However, this is doing A LOT more good than harm since it has been introduced.

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Re: standby mode message when I turn off TV
gene1802
Enthusiast - Level 3
I would appreciate it if you could explain to me what good it has done..I honestly don't understand what it does. Thanks.
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Re: standby mode message when I turn off TV
Bob_Robertson
Specialist - Level 1

As was stated previously in this thread, the intention of the "screen saver" stand-by mode is so that whent he STB is off and the TV is on, you can tell.... The concpets of Universal remotes, and one device being on while another is off, may be simple to understand for you and me... but 1,000's of other people just simply do not get it.... and those 1,000's of people were calling Verizon everyday saying "MY TV wont turn on"  "Whats wrong wit this remote", and Everyday Verizon would say, "Press the TV button, press power... Okay now press the STB button, now press power"

Now, Verizon doesn't have to do that anymore... Now the screen says, press menu, and they do, and it WORKS!!!!

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Re: standby mode message when I turn off TV
pl
Enthusiast - Level 3

Perhaps they should call it the "screen destroyer" mode.  Seems reasonable to me to destroy a bunch of TVs rather than answer the phone, then then that's just me.

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