switched out STB and wont activate
cdunham
Newbie

I switched out the STB and the new box wont activate.  spent over 2 hours on hold with tech support with no answer while on hold the whole time.  what can i do?????

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kh-gary
Moderator Emeritus
This issue has been escalated to a Verizon agent.
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CRobGauth
Community Leader
Community Leader

If you have more than 1 STB, try it on a conenction for another stb.

Can also try rebooting router.

If none of that works, try contacting support on twitter @verizonsupport.

They are fairly responsive.

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