transfering DVR recordings

[pgmnls]

I just got my new FIOS Media Server, so how can I transfer my recordings from the old Verizon DVR to the new box ?

Thank you.

[bobbo527]

It is not possible to transfer your recordings from your old DVR to the new one. Once you return the old DVR your recordings are lost.

[pgmnls]

This is terrible service and tottal neglect of the customer's needs, and Verizon even didn't care to warn me about this situation. I probably should cancel this upgrade they pushed me in.

[Britladie]

This makes me really unhappy. I just got talked into upgrading and the boxes arrived today. I was promised by the sales person that I would be able to transfer the shows to my new box. I have many shows that my kids watch that I don't want to loose. Shows that aren't on regular tv any more. Well I guess the box is going to be returned.

[Telcoguru]

You can only transfer the recording schedule itself. The recordings themselves are copyrighted material.

[pgmnls]

Yes, it is copyrighted, BUT we all already paid for it by being Verizon FIOS clients, all this material is already on FIOS DVR device and we can watch it whenever we want, so why we can't get it on a new device from the same Verizon, that gave us the old one ? What cpoyright law it will break ? And moreover, why Verzion is never mentioned that to us, when talking us into the upgrade ? This is terrible customer relation issue.

[Telcoguru]

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@pgmnls wrote:

Yes, it is copyrighted, BUT we all already paid for it by being Verizon FIOS clients, all this material is already on FIOS DVR device and we can watch it whenever we want, so why we can't get it on a new device from the same Verizon, that gave us the old one ? What cpoyright law it will break ? And moreover, why Verzion is never mentioned that to us, when talking us into the upgrade ? This is terrible customer relation issue.

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You paid Verizon for the DVR service, not to license the shows. If you purchased the shows then that is an entirely different story.

[MrDVR]

Comcast Xfinity customer has this luxury.  Think this scenario:  you have the standard DVR from Verizon and that new Quantum box comes out or the one with a voice remote. In either case, they switch out your DVR for the new one.  If you were a Comcast customer, your recordings would transfer to the new hardware.

[Edg1]

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@MrDVR wrote:

Comcast Xfinity customer has this luxury.  Think this scenario:  you have the standard DVR from Verizon and that new Quantum box comes out or the one with a voice remote. In either case, they switch out your DVR for the new one.  If you were a Comcast customer, your recordings would transfer to the new hardware.

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There are pros and cons with both FiOS and Xfinity. 

[Dingga]

Yup, I just had the online chat and customer service call center apologize for not being able to transfer shows from old DVR  to new DVR.  I would prefer less apologizing and a way to transfer the data.  I'm surprised they haven't designed a way to put the recorded shows in the cloud and then download them to the new DVR.  I guess that will happen once they figure out the cost point for different sized accounts.  Very frustrating.

[CRobGauth]

Not only Telcoguru's comments, but would require a substantial engineering change.

Being able to upload what could be hundreds of MBs of data is substantial.

Not to mention the fact that if your DVR were to die, you would have lost everything anyway.

[CCarrie]

Rob, I just got my new quantum equip today. I thought there was a way to access the old Dvr content by plugging into an extra cable into separate input on TV. Ay ideas? Would be ok if I could just access the list of recordings so I could make a list of what needs to be found.

[CRobGauth]

Yes. Read my previous post.

It explains how to watch what is on your old DVR.

[CCarrie]

Yes I see that now. But I had already unplugged the old Dvr. I guess I'm just out of luck. Will be nice when they have a way to save Dvr recordings in a cloud or by way of memory stick.

[BPofMD]

I just had a chat TODAY (03/21/15) with a Verizon Service Rep and he/she told me I COULD save recorded content (over-the-air Network TV) to the "cloud" and then install the new set-top box via a WD external HD.  Is this NOT true?

[CRobGauth]

Absolutely not.

And you can not move an external drive between DVRs.
And Quantum does not support external drives.

The ONLY thing you can transfer to a new DVR is settings and series configurations.

[JKCOOL]

I was in the same situation.  I upgraded and was going to loose all the recent recordings. (BTW- It is true that Verizon cannot move the recordings because of copyright law.  Bogus.)  I did continue watching the rest on my recorded DVR (legacy System) and continued to record the new stuff on the newer DVR. If your older one is deactived, they can reactive it.  Just need to reach the right person.  They (Verizon Technical support) will tell you it cannot be reactived, everthing is lost.  THAT IS NOT A TRUE STATEMENT. It can be reactived so you can finish watching your recorded programming.  Plus the tech will say you need to speak with billing to have it reactived.  No. No. No.  They can reactivate it. Plus it is too bad they lied to you about your current recorded content.  South Park did get it right about cable companies. This is the only thing that made me feel better.

As for actually copying the recorded programming they only way I thought it could be done was to purchase a HDMI Video capture card for my computer and play the DVR recordings to the computer then burn it to DVD.  This would be way too much trouble and cost.  Just buy the childrens programs from Amazon. I bet they are at a reasonable price.

Thanks,

Bruce

[CRobGauth]

I assume you are talking about upgrading to Quantum.

if so, there is a technical issue if you try and keep both Quantum and old style STBs on the network at the smae time.
That being said, you can continue to watch programs on the old DVR before you return it.

Just disconnect it from cable and connect to an alternate input on your TV.

Keep in mind that you have 30 days to return or get billed.

And if the old box loses power, you won't be able to watch the content on it anymore.

[rodneyxiii]

Someone may have answered this but that is not true according to the rep I spoke with. You can save series schedules to the cloud but not the content. It **bleep** me off because I was also told that I could back up my recordings to view after I upgrade to the new DVR package.

[CRobGauth]

What are you saying is not true?