vizio Smart TV does NOT connect to FiOS wifi

[kkv3]

I got Fios two days ago.  everything looks ok except my internet connection to tv.  it is a hard wired connection (ethernet) from router extender to wall  and then wall to TV (using a netgear powerline).  It worked just fine when I had optimum services.

fios internet connection via Powerline works ok for my laptop.

my tv keeps telling me "download - not available" when I try to load youtube.

I tried to get help from fios but they were not very helpful.

can anybody out there help?

thanks

[jonjones1 · Accepted solution]

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@kkv wrote:

I got Fios two days ago.  everything looks ok except my internet connection to tv.  it is a hard wired connection (ethernet) from router extender to wall  and then wall to TV (using a netgear powerline).  It worked just fine when I had optimum services.

fios internet connection via Powerline works ok for my laptop.

my tv keeps telling me "download - not available" when I try to load youtube.

I tried to get help from fios but they were not very helpful.

can anybody out there help?

thanks

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Quick solution is under your smart tv settings go and reset back to original day you bought it.

then plug in the ethernet cable to the tv and to a lan port on router.

if you connect wirelessly after the tv is reset you look for your WiFi SSID (network name) then click connect. Use the password from the router/extender depending on which one you are using. 

[NRB5]

Not helpful. I’ve connected but can’t access FiOS Verizon service. Please help. 

[kh-gary]

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