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I keep getting a vod_207 error when I try to access on-demand. Not being able to access on-demand while being stuck in your apartment during the covid-19 crisis is not fun!!! (plus Verizon is probably missing out on a bunch of revenue since I can't rent movies...)
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Does the VOD show up in your account settings when you access your account online? does it do it for ALL VOD or only paid VOD?
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I have same issue.
it not for paid vod ... at the moment it’s happening on HBO but also have issue on bravo.
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@Camelteaux wrote:I have same issue.
it not for paid vod ... at the moment it’s happening on HBO but also have issue on bravo.
Can you watch those channels live?
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Yep!
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@Camelteaux wrote:Yep!
Try going to settings >customer support >top support tools>fix Fios TV issues and let it run. Try VOD again.
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Tried this and thought it was fixed.
but still getting the same issue ...
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There's no "customer support" under my "settings" where do I find it? How do I get VOD 207 error to stop. I want to watch a TV show "Miracle Workers." It's a free, not paid channel. This is very annoying.
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@Mumster wrote:There's no "customer support" under my "settings" where do I find it? How do I get VOD 207 error to stop. I want to watch a TV show "Miracle Workers." It's a free, not paid channel. This is very annoying.
Sorry, I should have said menu>customer support>Top Support tools> Fix Fios TV issues. Under Top support tools you could also try reboot STB. Sorry again.
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Is this a tv or router issue? Is the router needed to confirm / toggle the VOD service or does that not matter?
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For all that are having this issue, support needs your geographical location and STB model. Please post where you are, and which Fios box you are using and maybe we can get to the bottom of this.
Thanks
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I am in Boston. It happened last night and again tonight. It was ok this morning and spoke to Verizon who told me they had a known outage. Now AGAIN tongiht? And you can't reach anyone by phone. They now close at 5pm. I'm really sick of this and as soon as this health crisis is over I'm switching back to comast.
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@smpinjp wrote:I am in Boston. It happened last night and again tonight. It was ok this morning and spoke to Verizon who told me they had a known outage. Now AGAIN tongiht? And you can't reach anyone by phone. They now close at 5pm. I'm really sick of this and as soon as this health crisis is over I'm switching back to comast.
Thanks for location info. I'll pass it on.
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I'm having the same issue this evening. Tried resetting the box via the menu app. Nothing. Same error. Totally annoying. Fios is great for telephone and Wifi but horrible for television. Maybe it's time to change to XFinity!
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Worked for me...thank you...at least for now.
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Tried this resetting and still no luck.
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@Kbeau wrote:Tried this resetting and still no luck.
It has been reported to support. Hang in there for a fix ASAP.
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Not much info on this issue online -
cant watch hbo or Bravo or other networks on demand (certain shows Work though) getting same error 207. Will reset after an hour or so. Highly annoying.
anyone have a solution?
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I was watching on demand today and when I finished an episode, I wanted to start another one but when I tried to go back it gave an error code of 207 saying something about the network connection. I rebooted my box but i am still getting that error code on my box and the other boxes. Is there a fix for this?
I checked the fiostv app on my phone and ipad and when I search for the show it gives me the option to watch it on demand and it seems to work there just with more commercials.
Thanks for any help
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@ramapochik wrote:
I was watching on demand today and when I finished an episode, I wanted to start another one but when I tried to go back it gave an error code of 207 saying something about the network connection. I rebooted my box but i am still getting that error code on my box and the other boxes. Is there a fix for this?
I checked the fiostv app on my phone and ipad and when I search for the show it gives me the option to watch it on demand and it seems to work there just with more commercials.
Thanks for any help
Please post your location and the model of your Fios box.
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I am in New Jersey and have the VMS server box. It happened again tonight when I was watching bravo on demand. I finished an episode and wanted to watch another and then I got the error message again and now on demand doesn't work.

