How to Get the Fastest FiOS Speed
Heather_VZ
Specialist - Level 3

With all the great FiOS speeds that Verizon provides, you want to make sure you’re getting the fastest speed your plan allows.  Here are some tips for doing just that:

 

Please remember that all FiOS speeds are best achieved while using a wired connection.  Speeds will vary if you’re using a wireless connections.

 

If you’re still not getting the speed you think you should, please ensure that you have the proper gigabit network interface (NIC) card installed. You will need a connection of 10/100/1000 for FiOS speeds >99 Mbps downstream.  Look here (link to:

http://www22.verizon.com/home/fios-fastest-internet/#equipment) to see how to find out what kind of NIC card you currently have.

 

If you need additional help, please create a post on the FiOS Internet board. You can also reach support agents on Twitter @Verizonsupport, on Click to Chat or on Facebook at our Fans of FiOS page.

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smith6612
Community Leader
Community Leader

Glad this is sticked. I believe the mention of needing a WIred connection should be bolded, with a mention that a computer must have a 1Gbps connection for Quantum tiers that run beyond 90Mbps/90Mbps.

View solution in original post

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mrdoughten
Newbie

just called and spoke with a rep and he said "based on his experience if I am getting at least half the speed wirelessly v. wired then i am at optimal speeds. he said verizon has many routers and he hasn't found any that do much better than 50% wired speeds." 

Speakeasy Speed Test: 21.82DOWN/18.01UP (wireless)

                                           40.5DOWN/35UP (wired)

Verizon Speed Test: 18.682DOWN/ 8.083 UP (Wirelss)

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prisaz
Legend

@mrdoughten wrote:

just called and spoke with a rep and he said "based on his experience if I am getting at least half the speed wirelessly v. wired then i am at optimal speeds. he said verizon has many routers and he hasn't found any that do much better than 50% wired speeds." 

Speakeasy Speed Test: 21.82DOWN/18.01UP (wireless)

                                           40.5DOWN/35UP (wired)

Verizon Speed Test: 18.682DOWN/ 8.083 UP (Wirelss)


I think you are running wireless G. Wireless N would do better than 18.682DOWN/ 8.083 UP..

Both the dive being tested and the router would both need to support wireless N.

From the looks of things, you are still at 35/35, and could benifit from wireless N if the devices supported it.

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Anak1
Contributor - Level 1

It should also be noted that:

  • The optimizer link will only work with IE6 or higher.
  • Expect to install another ActiveX control, vzTCPConfig.CAB
  • And for Windows 7 users, you need to run that IE as Administrator.
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trautz
Enthusiast - Level 1

Nice for wired connections, but a wireless connection, with a laptop that is 5 feet from the router should not be 12mbps. While I realize Verizon wants to "chicken out" with a "we don't guarantee wireless" statement, that is unacceptable. I suggest Verizon figure out some way to support wireles. Most people do not sit next to their routers, when they have multiple devices in their homes.

gcville
Contributor - Level 3

i am right next to my router, and i have never gotten the speeds i am supposed to , esp. downloads.  Weeknights are the worst.. must be interference with other neighbors wifi.  i dont mind a little bit less speed, but when the wifi really drags, i cannot stand that.

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PeterGats
Enthusiast - Level 2

i just got the 750/750 tier here in inner Boston 2 days ago. The techs were great and did everything right. Right AFTER they instaleld this on 2-15-17 (2 days ago) my upload speed tests with their own Verizon speed tests and DSL reports much more comprehensive tests revealed a very acceptable uplaod rate at 940-1000Mbps on the upload side. It has been well documented over the at the Verizon DSL forums on DSL reports site forums that the 750/750 speedtier is actually a Gig Ethernet rated tier and provisioned at 1024/1024 and most subscribers at this tier see in the upper 800's to mid 900's on the download side, and thus this is exactly where my problem lies. On the download side i consistently get in the low 600's Mbps according to again the DSL reports site and only 1 of the Verizon speed test sites (as well as a host of other speed test sites) AND my latency is in the 15ms range whereas with previous Com Cast provider the latency with the blast tier was in the 6-8ms range. Well i opened a ticket yesterday, one day after install AND the techs did get dispatched along with a supervisor bcs it want only my own installation affected, my neighbor's excat same 750/750 insatll was seeing the same exact results as i was. They were good and did spend some time here, BUT they wouldn't escalate it to resolve it to my satisfaction , they called into their network Operations which had me test it at another of their special speedtest sites and this solitary speed test which mysteriously showed both up load and download in the low - mid 900's Mbps range was the basis, even tho their own other speed test site along with DSL reports (being most comprehensive) and a host of others refuted this solitary finding. So this rant is a warning that signing up for top speed tier available presently being the 750/750 tier presently isnt what you will neccesaruily recieve even at its premium pricing. Any others in teh Boston area in this speed tier noticing similar results?

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vaporland
Enthusiast - Level 2

just saw your post. hope you're having better luck now.

test your speed by connecting your PC directly to the ethernet port on your FiOS ONT. you will probably need to power-cycle your ONT afterwards to refresh the MAC address and gain a public IP. You have to disconnect the UPS battery to completely reset and power-cycle your ONT.

I was experimenting with different routers connected to the ONT ethernet port, and saw widely varying up/down speeds ranging from 350 up/down to 900+ up/down

the FiOS tech who upgraded us from 75mbit to gigabit warned me that the quality of the connection from the router to devices is a big factor in sustaining gbit internet speeds. 

for now the fastest consistent speeds I am seeing are using the verizon supplied router but i am going to switch it out for a commercial grade gbit internet router in the near future and re-run new cat 5e or 6 directly from that router to our wired devices.

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CRobGauth
Community Leader
Community Leader

Verizon can only guarantee service speeds as access to their network.

They have their own speedtest server that stays within their network (speedtest.verizon.net).

Once it hits a gateway and across other networks, all bets are off as they don't have complete control over performance.

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earlbenz
Newbie

And the new laptops don't have wired ethernet ports on them.

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Capricorn1
Community Leader
Community Leader

@earlbenz wrote:

And the new laptops don't have wired ethernet ports on them.


If your laptop has a thunderbolt or USB (preferably 3.0) port, they make thunderbolt and USB 3.0 to gigabit Ethernet adapters. You probably would find it useful to have at least every so often. The USB ones are pretty cheap, too.

The speed isn't bad, but I never tested mine to see if I get the max speeds out of it.  I use a USB 3.0 to gigabit Ethernet one with an ultrabook whenever there's a really big download I need to grab. Keeps from hogging up the wireless network, and it's definitely faster than wireless N.

sportz1
Newbie

I got 50mbps service because I have multiple devices i.e laptop, phones etc thinking that it would significantly improve my internet speed, however my speeds have gone worst than what  I used to with 15/5 mbps. I just performed a speed test and my download speed is 4.30mbps and my upload speed is 0.57mbps! I have used in home agent and optimizer tool to no avail. This is just unacceptable. I have contacted verizon via chat multiple times, but they keep telling me to restart the router. The speed will improve a just a bit but still insted of 4.30mbps, I will get about 8mbps download speed. Also after I restart my router, I have to talk to new chat agent  because that conversation becomes no longer active and I have to repeat my story all over again. They never ever say that we will replace the router for you or come check it. I don't know if they are doing this on purpose to get us to buy this new 3X optimizing router, but these speeds are really unacceptable and I hope somebody does something to fix it. It would be great to have email contact as calling via phone takes forever and I can't wait forever.

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NickZQ
Enthusiast - Level 3

@sportz wrote:

I got 50mbps service because I have multiple devices i.e laptop, phones etc thinking that it would significantly improve my internet speed, however my speeds have gone worst than what  I used to with 15/5 mbps. I just performed a speed test and my download speed is 4.30mbps and my upload speed is 0.57mbps! I have used in home agent and optimizer tool to no avail. This is just unacceptable. I have contacted verizon via chat multiple times, but they keep telling me to restart the router. The speed will improve a just a bit but still insted of 4.30mbps, I will get about 8mbps download speed. Also after I restart my router, I have to talk to new chat agent  because that conversation becomes no longer active and I have to repeat my story all over again. They never ever say that we will replace the router for you or come check it. I don't know if they are doing this on purpose to get us to buy this new 3X optimizing router, but these speeds are really unacceptable and I hope somebody does something to fix it. It would be great to have email contact as calling via phone takes forever and I can't wait forever.



I had the same problem and fixed it by buying the newest router,

buy the MI424W Rev. I router at https://teleproducts.verizon.com/fios/index.cfm/eh/DisplayProducts

Once you have the router, you need to have the correct settings for optimal speed:

login to your new router by entering  - 192.168.1.1  -  in your browser

1) set your wireless mode to Performance Mode(802.11n)

2) use WPA2 AES instead of WEP

Your wireless speed will dramatically increased.

NickZQ
Enthusiast - Level 3

Even with the newest Verizon FiOS router, the max speed I was getting wirelessly was about 39Mbits when I am in the second floor.  I have since bought a better router - the Netgear Nighthawk AC1900, I connect the Netgear router (WAN port) to the Verizon FiOS router (LAN port) and disable the Wifi on the Verizon router.  Now I used the Netgear Wifi and could get the full 75/35 speed wirelessly.

However, the max speed is also limited by the Wifi card (client) you have on your computer.

Drew024
Enthusiast - Level 2

Connection primer / basics on connection.

There are a number of different technologies involved in delivering Verizon Internet Service to a Home.  The first technology is the Fiber Optic cable that is connected to the ONT (Optical Network Terminal). Because of the nature of this type of connection this is a 99.99% chance that the Internet speed that you have ordered is being delivered to the ONT at maximum rate. From there the signal is transferred to a CAT5e ethernet line that is connected to the WAN port on a router. From here the bandwidth divides itself based on the number of requests for data that are being received. For example, let's say you are downloading a file and you are getting a 10 megabit download rate. Someone else connected to a router also begins to download a file. Now your download rate drops to 5 megabits and the other person also gets a 5 megabit download rate. Keep  in mind that this is a very simplistic view and the actual process is more complex. I mention this because in some cases if a wireless router hasn't been properly configured it could allow others to connect and with each connection the total amount of bandwidth available will drop. So the first thing is to make sure you have the wireless security correctly configured. Rebooting the router will also kick everyone off so if your going to do a test, try and reboot first.

From the router, there are two types of connections available; wireless, and wired. I have not seen any routers created in the past 5 years that don't at least have a 100/mb (100 megabit) connection. So unless you have a bandwidth plan that exceeds 100 megabits not having a gigabit connection isn't going to change anything. Performing a speed test isn't always going to be completely accurate as it depends on a high quality connection. You can test your connection quality at http://www.pingtest.net I would advise you check it more than one time with at least two different servers. There is lots of information there to help you determine what the actual quality of your connection is. I would also recommend that any speed tests or quality tests be performed with a wired connection. It is important to note that ethernet cable has multiple wires and is specially constructed to carry data. If the cable has a tear in the covering or is loose at the connections, it could cause a decrease in the connection speed. So check the quality of the ethernet cable. (including the one comming from the ONT to the router)
 Any speed optimizer only actually adjusts settings inside an operating system and although there may be some quality or speed gain, there usually won't be more than one or two megabits. If the wired connection is getting significantly lower speeds that you are subscribed too, then there is a process that MIGHT help.

First, power off the router. If you can't find a power switch, then unplug the power. The next step is going to be a bit more complicated and you will need to be very careful. This involves rebooting the ONT. You can find instructions here.Wait about a min or so after this and then turn the router back on.


[If you are still having connection issues, contact Verizon. I would highly recommend that you actually call in and if you can afford the minuets, I'd call in with a cell phone. This should make sure that you don't lose the technician your talking to. Otherwise ask the tech to call you back if needed.]


Wireless technology.
There are currently 4 different types of wireless connections. a b g n. Most routers have what is called mixed mode. This means that it can communicate on any of the available types of connections. Each of these types has a speed limit.

  • 802.11b offered up to 11 megabits per second (Mbps)
  • 802.11a and 802.11g offer up to 54 Mbps
  • 802.11n offers up to 300 Mbps

If you are using a wireless connection, you will need to check to see what types of wireless connections your device can handle. (Wireless N is still very new so most older devices aren't likely to support that type of connection. )

Each of these wireless speeds are maximum speeds and are only seen under absolutely perfect conditions. Even with a device right next to a router there is no guarantee that you will get the maximum rate. This can be from poorly constructed wireless adapters or interference from other devices that use a wireless signal. This can be other routers in the area, cell phone, cordless phones and other wireless devices in close proximity. There are some wireless apps that can show you other interference in the area and help you determine what your wireless connection signal strength actually is. Each wireless transmits on a specific channel and each channel is a different frequency and so you could get interference on one channel or not on others. Some routers will attempt to auto select a channel but if your having issues you might need to manually change channels until you find one that seems to give you a better connection rate. Keep in mind that a wireless connection can fluctuate up and down depending on the quality of the signal and the distance from the wireless router.
  Another thing that commonly happens is some wireless devices are designed to automatically connect to a wireless network in range and sometimes will just connect to the nearest un-secured wireless network. So make sure you double check to make sure you are actually connected to your own wireless network and not someone elses.
 For those that have the newer routers that use wireless N. If you do in fact have a device that uses wireless N (the kindle fire HD uses it fyi.) I've found that for some reason, changing the router to wireless N exclusive mode (so only wireless N devices can connect) and making sure my wireless N device is connected at a rate above 54 Mbps and then switching back to mixed mode, seemed to allow my wireless N to connect at a higher rate.

The verizon router that came with my service also came with brand new ethernet cable. It was too short for me to use but the technician that installed the service made me a longer one. I kept the shorter ones and now if I have a connection issue, I use a laptop and one of those wires to test the wired connection before anything else. If you have a wireless device that you could connect wired to the router, I would highly reccomend that you use this to diagnose or adjust any connection issues you may have.

tns2
Community Leader
Community Leader

Drew024 wrote:

Connection primer / basics on connection.

...


Wireless technology.
There are currently 4 different types of wireless connections. a b g n. Most routers have what is called mixed mode. This means that it can communicate on any of the available types of connections. Each of these types has a speed limit.

  • 802.11b offered up to 11 megabits per second (Mbps)
  • 802.11a and 802.11g offer up to 54 Mbps
  • 802.11n offers up to 300 Mbps

If you are using a wireless connection, you will need to check to see what types of wireless connections your device can handle. (Wireless N is still very new so most older devices aren't likely to support that type of connection. )

...

________________________________________________________________

Actually at this point wireless N is no longer very new.  Mid 2007 draft-n devices started being produced and certified. FIOS had its version F.  And 2009 was the final ratification.  Fios's version G and I.

 The latest common wireless is 802.11.ac  and yes that is very new.  A couple posts in this thread mention 802.11ac devices.  And even newer versions are in the works

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m1a1armor
Enthusiast - Level 1

Why is verizon responsible for your equipment and the building materials in your home/apartment.  You cant guarantee wireless speeds because there are too many factors involved.  Buy quality equipment and stop blaming the carrier

BOARDWLK17
Newbie

The commercials on tv show everyone using there wireless tablets laptops videogame consoles . my wired speed is 58/25 my wireless speed is like 12/ nothing. the commercial shows everyone on there wireless units and it says your whole family will be able to enjoy the higher speeds? HOW CAN I SPEED UP MY WIRELESS UNITS? CAN I install more than 1 wireless router ? 

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sbpwjm
Newbie

I am in a similar situation as those complaining about wired performance vs. wireless performance.  I have 50/20 plan and while the wired iMac (only wired device in house) typically sees download speeds ~mid 40s, the wireless connection is more often than not quite poor.  For example, last night I saw 6/3 and 2 nights ago it was 8/8.

I know there are differences between wired and wireless this really bad and it actually went down since I upgraded to 50/20.

I've had at least 3 tickets open with support and last time they sent me a new router - made no difference.  I have run their optimizers, changed Wifi channels, encryption settings...   


Could it be related to the specific device(s) connecting wirelessly?  Sure... but I get similar speeds on iPad, iPhones (which all have wifi 802.11 b/g/n) and two (2) different laptops (one Dell / one HP) that use the Intel® WiFi Link 5000 802.11a/b/g/n wireless .

 

Surely one of these devices could bust into double digits!

 

I don't use all the devices at the same time (especially when testing), I have even made sure - on occassion - to have nothing else powered on on the network (which includes the PS3 and our WiFi connected Blu-ray player)... it makes no difference.

 

I don't have the "red" router, when they sent me a new router it was the same router I've had since installation in 2008.

 

I see all these quantum commercials and laugh...

 

Happy to hear that some people seem to get good speeds...

 

Do we really have to go back to being wired in this wireless age?


Thanks,
Scott

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sameer442
Newbie

Quantum FiOS is a complete scam.  My speeds have remained unchanged or perhaps deteriorated since I converted to Quantum.  Getting 10-15 MBPS download on a brand new latest version macbook pro and HP high end laptop from work.  Was told that the issue was with the macbook ... No one mentioned that I needed the new router with Quantum when I was offered to sign up (maybe it was in the fine print somewhere), which Verizon now wants me to buy for $99.99.  What a SCAM!  Considering switching to TWC ... slower speeds but at least it is cheaper and I'm ok getting what I pay for now that I know 50/25 counts for nothing, at least for me who uses WiFi only at home.

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micahadair1
Enthusiast - Level 1

I have to say that I am very disappointed with Verizon. Connection is a joke. I had comcast on the other side of the house streamed with no problem to tv, used ipad, phone etc all with no problem. last night my first with Verizon I used Mac computer to watch Netflix and it stopped and strated throughout. Wireless means wireless and should be close to wired....that is the point. I think it's Verizon not the router, or what's connected. You pay for high speed and get dial-up. Seriously thinkingof switching to earthlink dial-up...it's quicker! and cheaper!

smith6612
Community Leader
Community Leader

@sbpwjm wrote:

I am in a similar situation as those complaining about wired performance vs. wireless performance.  I have 50/20 plan and while the wired iMac (only wired device in house) typically sees download speeds ~mid 40s, the wireless connection is more often than not quite poor.  For example, last night I saw 6/3 and 2 nights ago it was 8/8.

I know there are differences between wired and wireless this really bad and it actually went down since I upgraded to 50/20.

I've had at least 3 tickets open with support and last time they sent me a new router - made no difference.  I have run their optimizers, changed Wifi channels, encryption settings...   


Could it be related to the specific device(s) connecting wirelessly?  Sure... but I get similar speeds on iPad, iPhones (which all have wifi 802.11 b/g/n) and two (2) different laptops (one Dell / one HP) that use the Intel® WiFi Link 5000 802.11a/b/g/n wireless .

 

Surely one of these devices could bust into double digits!

 

I don't use all the devices at the same time (especially when testing), I have even made sure - on occassion - to have nothing else powered on on the network (which includes the PS3 and our WiFi connected Blu-ray player)... it makes no difference.

 

I don't have the "red" router, when they sent me a new router it was the same router I've had since installation in 2008.

 

I see all these quantum commercials and laugh...

 

Happy to hear that some people seem to get good speeds...

 

Do we really have to go back to being wired in this wireless age?


Thanks,
Scott


With the blunt side of me, I'd say just take a look at the connection coming in and then decide what may or may not be my answer to the wireless vs. wired. If folks wanted wireless, why not get it from the get go? Verizon offers that too, but at a big cost (not just monetary).

What revision router (ActionTec) do you have? If it's a Westell you won't be getting WIreless N speeds out of it. If it's an ActionTec Rev. F or higher make sure you are using WPA2 encryption and only that type of encryption. You'll be limited to 54Mbps (Wireless G) rates if you're using anything less with the exception of No security.

If Verizon won't send you one, as your current router will be fine for anything that isn't 150Mbps or higher you can simply get one of these: http://www.newegg.com/Product/Product.aspx?Item=N82E16833156232

It's not dual band, it's not the newest thing out there, but many folks have gotten it and it works well. You can find some better APs around too that will do Dual Band, and ones you can mount in a nice location in your home because they look like smoke detectors and can get power delivered over the Ethernet cable.

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