How to Get the Fastest FiOS Speed
Heather_VZ
Specialist - Level 3

With all the great FiOS speeds that Verizon provides, you want to make sure you’re getting the fastest speed your plan allows.  Here are some tips for doing just that:

 

Please remember that all FiOS speeds are best achieved while using a wired connection.  Speeds will vary if you’re using a wireless connections.

 

If you’re still not getting the speed you think you should, please ensure that you have the proper gigabit network interface (NIC) card installed. You will need a connection of 10/100/1000 for FiOS speeds >99 Mbps downstream.  Look here (link to:

http://www22.verizon.com/home/fios-fastest-internet/#equipment) to see how to find out what kind of NIC card you currently have.

 

If you need additional help, please create a post on the FiOS Internet board. You can also reach support agents on Twitter @Verizonsupport, on Click to Chat or on Facebook at our Fans of FiOS page.

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smith6612
Community Leader
Community Leader

Glad this is sticked. I believe the mention of needing a WIred connection should be bolded, with a mention that a computer must have a 1Gbps connection for Quantum tiers that run beyond 90Mbps/90Mbps.

View solution in original post

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98 Replies
Ginseng1
Enthusiast - Level 2

Agree with much that has been said here. I upgraded to 74 mbs and the service has been stellar...when it is up and running at rated speeds. Unfortunately, it is much more inconsistent with a far wider range of speeds from abysmal to specification and everything in between. It has not been an overall positive experience.

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inachu
Enthusiast - Level 3

I got the third tier service a couple of months ago or more and it is slower than the 2nd tier.

Kinda angry about the whole ordeal.

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DaveMasters
Enthusiast - Level 3

I'll never forget the technician when he installed my FiOS and while we were checking the Internet speed...I was only getting a fraction of the 35/35 I was supposed to get and he told me, "Oh, that's only for wired computers..."

So, why the heck didn't Verizon tell me that? And to add insult to injury, they gave me a crappy 811.G (still have it) router. I simply piggy-backed an 811.N I had and got the speeds closer to the agreed speed.

I had thought about upping to 150/75, but what lurks with that??? One can only guess.

Finally, will someone at Verizon fix your website....Please? With Safari it is a basket case. The only time and the only reason I have FireFox is for the infrequent occasions I go to the Verizon website...

Dave In Plano, TX

toffey
Enthusiast - Level 1

Recently upgraded to 50/25 from 25/25. Terrible results when wireless(about half); better than 50/25 when wired. I read somewhere in this forum that setting the router's security to WPA-2/AES might help. So, that's what I did. I set my PC's to the new security setting and lo and behold my connections improved to better than 42/35. Not as good as wired but a heck of a lot better. I suggest trying this before spending money for a new router. 

Arysta
Enthusiast - Level 2
I am convinced that you cannot use the Actiontec as your wireless hub.  I never got close to my contract speeds with only the supplied router.  Simply buy a decently rated N router and use this guide to set it up:
 
http://www.dslreports.com/faq/12506
 
I am getting my advertised speeds wirelessly with an Asus RT-N56U on a consistent basis.

This is the solution.  All day long.  The Actiontec routers don't support 802.11n, so you're handcuffed to 802.11g speeds.  Thoeretically, g speeds are supposed to reach 54mpbs, but they never go that fast for a variety of reasons.  You'll get up to maybe 27mpbs if you don't have much interference with which to deal.  Of course, there's no point in getting an n router if your devices can only see the g standard, so check that out before buying anything new.

plmariusz1
Newbie

Question: I recently upgraded my internet to 50/25mbp/s and the download speed is terrible. By download speed I dont mean the speed on the speedtest, I'm reffering to a speed in "download window" (ctrl+j speed is highlighted in yellow color) It used to be 1.8MB/s on WIRELESS now I can hardly get 1.0MB/s on wired.

I posted my question here: http://forums.verizon.com/t5/FiOS-Internet/Slow-speed/m-p/527313#M34720

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Joe-Lpool
Newbie

I have noticed very slow FiOS Internet speed in the evenings after 5 PM, since Monday 1/21. In the early morning speed is good and fast like it's supposed to be. Opened a Verizon ticket and worked trough troubleshooting for about 2 hours. The tech recommended a new router. I received it and installed it on Sun 1/28. Same issue. Good service in the early AM, Verizon pages and email access VERY SLOW and  time-out in the evening PM hours. I'm in Liverpool just outside of Syracuse. Anyone else seeing this?

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Gahvno
Enthusiast - Level 1

Yup, we've got the same problem out here in SoCal.  I upgraded to the 150/150 FIOS from 75/75.  The installer dude came out and did his best to dissuade me from completing the upgrade, telling me that Verizon has been pushing the faster speed FIOS to customers without upgrading the local infrastructure.  Our FIOS is +150/+150 in the early morning up until about 11 am PST.  Then, it starts to slow down throughout the day until it hangs at around 60/70, which is measurably slower than what we had with 75/75.  The way the dude explained it is that we are in a similar situation as the old-style cable customers... the more who log on, the slower it gets - which isn't what FIOS is supposed to be about.

Hope someone sees this.  The installer told us that this was supposed to have been fixed weeks ago 😕

ChrisZ1
Enthusiast - Level 2

I'm in So Cal too.  We just upgraded and received the orange router.  Speeds are supposed to be 75/75.  My ping went down from 6 to 30 and speed test is 46/50 most of the time.   It does depend on what time,  and which day of the week you test it.  I think that I'm at the end of the line so I just get the left over speed after everybody milks off it.

Time Warner has hit the neighborhood hard promising a comparable TV and phone package but with an internet speed of 300mbps!  How can they do that?  I have it in writing but I know it is highly unlikely to get it.  The monthly cost  for the package is about $40 per month less than Verizon Fios with a $300 gift card that is to cover buying yourself out of your contract.  Sort of tempting with the savings.  I'm going to wait and ask the neighbors how it's going.  Lots of installation trucks have been in the neighborhood. 

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CRobGauth
Community Leader
Community Leader

Because every Internet provider will only guarantee the speed of the link.

Its like buys a Ferrari but being stuck on the 405.

Yes the car can do 150+ but bottlenecks limit your speed.

smrtech
Enthusiast - Level 2

Yep, consistent with what I see in PA.  I was testing all day on Sunday and I was happy.

After dinner time, it went to dirt.  Guess all the Netflix and Amazon streaming kills things

badly.  Shouldn't be the case, but that's the way it appears.

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Sanctus1
Newbie

Interesting that there is such a widespread issue vis a vis the supplied ActionTec router and the connection speeds.   In my case, I just upgraded to 50/25 from 15/5 and while the upload speeds will go up to 25, the download speeds never go above 20 and they usually hover between 15-17, the same speed I had before the upgrade.  Mind you this is on a clean Windows 7 PC with no third party software connected with a 10/100/1000 GB NIC with a Cat 6 cable.   When I take the same PC to my friend's house in LI, I clock the speeds at about 60 down and 35 up.   I have already spoken with Verizon and they throttled up my connection to 50/35, but the download speeds never go over 20 and usually remain at 15-17.  They seem to think it is the router which is possible, but I suspect that the Network Interface at my house and\or on the Telephone pole could have something to do with it.   They are sending me a new router, so I'll see what happens.

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Hubrisnxs
Legend

I am hearing a lot of people out of NY,   I think they have an outage that is going on out that way,   

ShawnWCummings1
Enthusiast - Level 3

I'm getting Fios this week.  I currently have Comcast's 100/10 internet package - but thought I'd share my high-speed experience, and how I got the speeds I was paying for.

With the 100/10 package, I was connected from the cable modem to my consumer router and then hard wired to my Macbook.  Speed tests would be about 20-28M, when they should have been 100M.  I tried (3) different brand routers, all producing the same results.  The last 2 consumer routers were GigE routers.

I spoke to some network friends of mine, who weren't surprised that consumer grade routers couldn't do 100M.

So I took a spare PC I had, and installed (2) GiGE cards... Using SmoothWall I turned it into a homemade router.  So now my chain of devices was cable modem to SmoothWall to GigE switch to Macbook.  Now I get MAXIMUM speeds.

Although, wireless is still a choke point.  I dangle the wireless router off the switch, and still get about 15M.  But my wired devices have full access to my bandwidth.

prisaz
Legend

I like IP Cop with Dan'S guardian loaded. But if you are signing up for 150/65 there should be no issues with the Verizon supplied GigE router when hard wired.

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Nu2FiOS
Enthusiast - Level 3

VZ really needs to address the wireless speed issue. I understand it’s difficult to guarantee wireless speed b/c of the many variables. But in my experience and others, it is pretty clear that the VZ supplied Actiontec modem-router-AP has a problem.

I have done a litmus test:

  • Placing the Actiontec right next to my computer-Wi-Fi N adapter with no obstruction in between.
  • I have no cordless phone or other wireless devices except computers and cell phones.
  • All wireless devices except the testing computer are turned off during the test.
  • I have run the VZ FiOS Optimizer on the testing computer.
  • Double checked the Wi-Fi N adapter’s settings to be optimized and with the latest firmware and driver.
  • Scan the neighborhood and use the least crowed channel – channel 1. There is only one other network using channel 1 and it’s far away.
  • Make sure the Actiontec Rev. I is set to N mode only and WPA2-AES only.
  • “Transmit Power” is set to 100% in the Actiontec by default.
  • Test speed throughout different times of the day.
  • Repeat this test using the other computers one by one.

I pay for the 50/25 service. While my wired speed is consistently 60/40, I could never get the wireless speed to be faster than half of the provisioned 50/25 – it is consistently around 25/15. After researching on the web for a soultion, I disable the wireless radio in the Actiontec and hook up an Asus RT-N10+ router to the Actiontec so to setup the Asus as the AP. Instantaneously; I get 60/40 wirelessly. Additionally, the computer in my home office upstairs used to get only about 15/10, now it’s getting 40/20. Turning off the Asus and re-enabling the Actiontec radio again and, just like that, the wireless speed drops back down to only about 25/15. Repeat this test many times with the same result.

Since all other factors remain unchanged during the tests, the only variable is the AP. I can confidently say that there’s something wrong with the VZ supplied Actiontec MI424WR (mine is Rev. I) based on this test. Besides, during my research on the web, there are many users having the same problem and the only solution I and other users have found so far is by not using the Actiontec as the AP. 

robhab
Newbie

I agree that many customers do not understand the difference between wireless and and wired performance.

However - if all you do is swap an older model MI424WR router for a new MI4242WR GigE rev I router and you immediately see a 90% drop in speed due to a dramatic drop in signal signal strength (NOTHING else changed) - then I think Version or Actionec has some explaining to do and custom satisfaction issues.

This new 75/35 speed is advertised as an improvement - and my wired speeds are amazing.  The wireless speed right next to the router is great too  (50% of the top wired speed).  But the range drop is awful.  3/4 of my house that previously had 10 Mb speed - now has much less than 1 Mb.  I get 80/40 in my den - the rest of my familiy is effectively shut our from hi-speed FIOS.

I just need a detailed fix from Verizon or Actiontec - the cost is not as important as my time and frustration level.

If someone had told me this would happen - i would not have upgraded my service

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SpeedThree
Contributor - Level 1

@robhab wrote:

  But the range drop is awful.  3/4 of my house that previously had 10 Mb speed - now has much less than 1 Mb.  I get 80/40 in my den - the rest of my familiy is effectively shut our from hi-speed FIOS.



 

 I purchased the Actiontec n router from Verizon and my speeds are now blazing fast, from top to bottom, in a three-story townhouse.  I am getting over 50Mbps in the iMac wired to the modem and 30Mbps over WiFi at the laptop in the basement, three floors away.  How could your speeds possibily so extraordinarily slow???

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robhab
Newbie

the poor signal strength is why my wireless speeds are only 1 Mb one room away
the new wired speed is fantastic - 80/40 Mb - the wireless speed next to the router is great too

I am not radio expert - i assumed the new router would have at least the same range as the old router
I dont care why - i just want to fix this so my familiy can enjoy FIOS again

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Sarsfield1
Enthusiast - Level 2

I am convinced that you cannot use the Actiontec as your wireless hub.  I never got close to my contract speeds with only the supplied router.  Simply buy a decently rated N router and use this guide to set it up:

http://www.dslreports.com/faq/12506

I am getting my advertised speeds wirelessly with an Asus RT-N56U on a consistent basis.

armond_in_nj1
Master - Level 1

@Sarsfield wrote:

 ... buy a decently rated N router and use this guide to set it up:

http://www.dslreports.com/faq/12506

I am getting my advertised speeds wirelessly with an Asus RT-N56U on a consistent basis.


Ditto using an Asus RT-N16:

image