My daughter's GizmoWatch will not allow her to text me. I am assigned as guardian 1 and it shows texting as an option, however when we select the text icon the screen blacks out for a moment then returns to the home screen. My daughter is able to text my wife (guardian 2) without issue. She is also able to call and recieve texts from me. When we attempted to reply to a text I sent her, it again blacked the screen before returning to the home screen. I have cycled the power on the watch with no change. Any other suggestions?
Philyboy13, we certainly want your daughter to be able to text you. It is odd indeed that she can text your wife, but the black screen occurs when she tries to message you. Thank you so much for the details you provided as they are beneficial. Has your daughter ever been able to text you? Have you tried to delete your contact and re-add it?http://spr.ly/6600EZe1u
TionnaB_VZW
Thanks for sharing your issue, we were experiencing the same thing! I followed the instructions and deleted the Gizmo and repaired it and we are back up and running.
we are having this same issue! frustrating to say the least.
son can call but not text. when goes to text, the screen just goes blank and returns to the home screen. odd.....
t4ral, we know how kids rely on text heavily these days, so we are here to work toward a resolution. What operating system is your smartphone, such as Android or iOS? Can the watch receive texts? Is the automatic time enabled as shown on the following web page https://www.verizonwireless.com/support/knowledge-base-209091/?
DavidC_VZW
We just got out gizmowatch and have the opposite problem. It can text but not call or receive calls. Thoughts?
robinson_5_98,
I'm sorry to see that your Gizmowatch is not able to make or receive calls. I know that getting this up and running is top priority. Please share more information with me. What happens when you try to make a call? How long has this been happening? Is anyone around you having the same trouble? I want to ensure we get this going for you.
JenniferL_VZW
I am not the original poster, but would like help with my son's GizmoWatch. He cannot send or receive text messages from school, but it works fine from home. My date & time are set to Automatic so I don't know what else to do. The whole purpose of getting him the watch was for him to be able to communicate when he's away from us... Thanks!
Oh no. Let's follow these steps for "I'm unable to send or receive text messages"
https://www.verizonwireless.com/support/verizon-gizmowatch-troubleshooting/#/main/device/&QTAX53B&92...
Are there any time restrictions in place?
DavidH_VZW
Same question. Only thing is it will let him text me as the primary but no one else
I'm having the same issue. Verizon support does not seem to answer this question on this forum. Troubleshooting support is at least 30 minute wait time...
We are here to help with any concerns you have about the Gizmowatch not texting. Please elaborate more to be on the same page. What happens when a text is sent using the Gizmowatch? When did you first notice this particular issue? ~Vic
I am having the same problem. The watch can text the primary guardian but none of the other contacts
Sorry to hear about any trouble with your text messaging on the Gizmo. We can certainly understand wanting to use this. We'll be happy to help out. We'll send you a private note to proceed to account support. - Henry
Having the same problem. Just received this Gizmo watch yesterday and can only text the primary guardian. Any solution? It does not even give the option to text anyone else. I tried deleting and reinstalling, updating and nothing.
I’m having the same problem. My son can text me but none of the other contacts.
My son is trying to text contacts who have smart watches with other carrier's and he can only call them, not text. Can you help?
Hello Mhollrah, we're concerned to learn that you're also having the same issue, and we'd love to help! Exactly what happens when your son texts the other contacts? When did the problem start?
~Baldo
I am having the same issue with texting. The Gizmo watch does not allow any options other than calling anyone other than me as the primary Guardian. My daughter is unable to even test my wife who is designated as another guardian.
Like you, we don't want this to continue any longer either. When was the last time the watch was able to text?
When did it last perform calls to the other Caregivers?
-David
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