Little background. I have a 6-7 year old Samsung Galaxy 7 I purchased from Verizon that I quit using and transferred the number years ago. Phone was sitting in a drawer. My son is to age of getting a phone. I'm trying to use the phone with a cheaper carrier solely for him. Other carrier says Verizon has to unlock it. Verizon policy says it's not locked but I can't receive calls to that phone. Who's telling the truth?
We're sorry to hear that you're having problems using your Samsung Galaxy 7. Let's figure out what's going on with your device. We're going to send you a Private Note so we can help.
~Jesse
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