I was able to subscribe to Apple Arcade, but when the link was sent to my phone and I open it, it says it can’t connect. My wifi is working, so I know it’s not an internet issue. I saw that someone else had this issue, but no resolution was posted.
deh1127, it's awesome you want to make use of the Apple Arcade! Based on what you shared, enrollment was completed successfully on the VZ end based on these instructions: https://www.verizon.com/support/knowledge-base-237110/
The final element via that text message is to set up the Apple Arcade with Apple via your Apple ID. If you're having trouble with that final step, you want to reach out to Apple here: https://support.apple.com
They support Apple Arcade registration/setup issues, via their online support.
-John
If you're experiencing trouble connecting to Apple Arcade after subscribing and the link isn't working, try the following steps to resolve the issue:
Check Internet Connection: Confirm that your Wi-Fi or mobile data is indeed working properly. You can do this by browsing a website or opening another app that requires an internet connection.
Restart your Device: Sometimes, simply restarting your phone can help resolve connectivity issues. Power off your device and turn it back on.
Update the Apple Arcade App: Ensure that you have the latest version of the Apple Arcade app installed on your phone. Outdated apps can sometimes have compatibility issues.
Check for Software Updates: Make sure your phone's operating system (iOS or Android) is up to date. Sometimes, updating your device's software can fix bugs or issues.
Clear Cache and Cookies: In some cases, clearing the cache and cookies of your web browser can help with link-related issues.
Try a Different Browser: If the link opens in a browser, try opening it in a different one (e.g., Safari, Chrome, Firefox). It's possible that the problem is browser-specific.
Contact Apple Support: If none of the above steps work, consider reaching out to Apple's customer support. They can provide more specific guidance and may be aware of any ongoing issues or outages that could be affecting your connection.
Cancel and Resubscribe: As a last resort, if the problem persists and Apple support cannot resolve it, you might want to consider canceling your subscription, waiting a bit, and then trying to subscribe again. Sometimes, this can clear up subscription-related issues.
Remember to keep a record of your subscription details, such as the subscription confirmation, in case you need to provide this information to Apple Support during troubleshooting.
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