Fraudulant Charges

[blckcmr12]

Im looking for any advice or help I can get for a fraud issue, that I am receiving no help for. In December I purchased 2 xbox all access I never received and after going back and forth with Verizon customer support I was able to cancel the order with Verizon. I was notified in August (8/18/23) by the loan company affirm that Verizon had processed an order from December for 2 xbox all access on my account. I called them and explained that no such purchase had happened and they told me unless they had confirmation from verizons end they would not cancel the 1800 dollar loan. After talking to Verizon CS multiple times where I was told theres nothing in our system theres nothing they can do. (Lies because they can contact the company they use for loans with ease and sort this out, because this is an issue between the two companies.) I finally got to talk to a great representative who pushed my case through to the fraud department. They called during work hours 2 times and left no call back information or way to communicate. In my frustration I went on a google search for the fraud departments number and found it. I called and after explaining the issue for the 5th or 6th time to Verizon he put me on hold and sent me to billing and by that I mean he put me on hold and sent me back to the main CS line. So if anyone is having similar issues or knows a fix let me know. I know contacting the BBB is an option but I would like to handle this without causing to much of an issue. All I really want is Verizon to do their job call Affirm (the loan company they use) and say hey we didn’t approve this and we need you to cancel it, instead of being burshed off and told its not in our systems, when I have the email confirmation from affirm saying the Verizon xbox all access was approved. And Im posting here to leave a paper trail for documentation, since I was unable to find an email to contact the fraud department and I keep being transferred around and no one will help.

[vzw_customer_support]

Hello! We are truly sorry to learn about the whole ordeal and would like to take a closer look to your situation. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria