Okay,
A couple of years ago, I purchased Xbox Series X under All-Access program offered by Verizon. When I received it, I noticed that the subscription is "managed by Verizon". I dismissed that at the time because it was still good at the time. So now, my subscription is expiring this November and of course I want to be prepared. I wanted to find a way to change the plan from two years subscriptions to monthly, because I don't wanna be charged $400 for this price. I contacted Microsoft team and they told me since it's managed by Verizon and Verizon is having a hard time to find a way to turn off "Auto renewal"... I know I'm responsible to pay $34.99 to Affirm but I can't for the life of me to try to manage my darning subscription. Like why does Verizon and Affirm is making this difficult so?!... Does anyone have this similar issue? I mean I just want to manage subscription, that's all I want to do. They also told me that I could find this "active subscription" under my Verizon +play section. I see it there but all it can do is to reroute me to Affirm... ANYONE HAVE A SOLUTION?
Thanks for reaching out here Profaniter about the All-Access subscription. We are here to help figure out how to manage the subscription and don't want you to be frustrating. Let's get a few more details. Please reply to the following private message so we can chate in private about account details.
-Deb
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