In January, I switched from a cable company to FIOS. My sales representative told me that the installation charge would appear on my bill, but would be waived and I would receive credit for it. We were also eligible for a computer tablet. Now, 10 months later, neither happened. I paid the installation fee over a 3-month period and never received credit. We never got the voucher for the tablet. I've called that sales representative who then gave me the number of another representative who never answers his phone. I've posted on this forum 3 times and spent hours on "Live Chat" only to be given promises that the issue would be resolved quickly. No one has contacted me since. I want A PHONE CALL from a representative who has a resolution. No more "chats." No more, "I'll give this to my supervisor." No more "We'll look into it and get back to you." Your customer service is atrociously bad! Ten months to address a simple problem! I want my account credited for the installation fee and I want my tablet. If this isn't resolved immediately, I will deduct the installation fee from my next bill and post this entire customer service nightmare on social media. Then, FiOS will lose me as a customer.
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