$100 Gift Card

[MysteriousOcean]

I have an offer in my account for a $100 Verizon gift card but when I try to register it, I get the message: 

Our apologies. Due to a system issue, your registration was not successful. Please try again later.

I have used the chat twice to try to resolve this. The first time, the agent I chatted with said it was because I had a pending auto pay and that once it went through that the gift card would work. So once the auto pay went through I tried again and still got the error message so I did the chat again. This time, the agent told me that within 48 hours I would get an email that would allow me to register the gift card. It has been 48 hours and I did not receive an email. Can someone please reach out to me who knows how to resolve this? I don't want to do the chat again and be given more false information.

[kh-gary]

Hi MysteriousOcean,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.