$100 Promotion Gift Card Not Received

I switched from Comcast to Fios in mid Oct and the install was done on 29 Oct.  During this time I was to received $200 toward their nest products and a $100 gift card.  I received an e-mail with instructions on how to claim to nest products, but no link or snail-mail for the gift card.  I was on the phone with Fios customer service multiple times with multiple phone numbers and get nothing but the run-around.   This is not a satisfactory way to treat new customers.  Can anyone help.  Thanks in advance.

Re: $100 Promotion Gift Card Not Received

Hi Snuggly15,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.