100$ visa gift

Became a new customer in April. Spent hours of my life on the phone and with text support trying to get my 2 gifts of 100$. Finally they mail me verizon gift cards instead of VISA. What a sham! I had promised them to my daughter when they came. Now I'm on the hook for 200$ in visa to replace. 

Re: 100$ visa gift
Moderator Emeritus

Hi Kitty323,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.