I received an email on 12/15/22 to redeem my rewards. I followed the link and logged in my account to see two tiles with a gift card each. On 1/19/22 I was eligible to redeem my gift cards. One each for $200 and $50. On 1/19/22 I was curious if the tiles would have a Redeem Now button or a link to redeem on the day I am eligible and the tiles didn't change. They were still showing a "Learn More" button that brought me to an instructions page. That was around 5:30 p.m. I logged in later that evening around 11 p.m. and to my surprise the tiles changed but not to "Redeem Now" but rather two new offers for video game content. I was a little disappointed but not surprised. So I hit the "Chat with us" button and requested Customer Service. I was told to check back Friday and that rep couldn't do much. Not surprised at all.
The next morning I decided to call the phone number provided to me in the chat box for help with redeeming my gift card. I called and spoke to a woman who basically said I'm not eligible until 1/22/22 and there wasn't anything she can do about it. I requested a Supervisor and she straight up told me no she doesn't have one. I didn't think this was the case so I decided to call back to get someone else.
After 11 conversations, some with the same rep as a previous call, I still don't have a real answer when I will receive the gift cards.
I was told there were holidays in December and January that caused the delay. I asked if the 65 days were calendar or business days. Couldn't get a straight answer. Either way nothing adds up because since my start date there were 4 holidays which would bring me to 1/23/22. Another reason my cards are on hold is for a Balance Check and should be completed within 24-48 hours. That brings me back to 1/22/22.
One of my calls with a representative of Verizon explained to me that he could manually process my cards but since they use a 3rd party processor for the funds they could take up to 30-45 days to receive electronically or via the mail.
Verizon shouldn't advertise what they can't deliver on time.
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