$200 Gift Card Never Received

[charlesrip]

Hello. Has anyone else not received the $200 promotional gift card for FIos service?  I have called customer service repeatedly with no luck in receiving the gift card. I started my service back on November 27th and waited the 65 days before following up on the gift card (calling customer service now 5 times). March 8th they told me they were mailing me the gift card however now it is April 12th and I have still not received it. Please let me know what else I can do to resolve this. Thank you.

Charles

[LawrenceC]

Hi charlesrip,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.