$200 gift card, as stated in email, ended up being $100

I redeemed the card online, but have not used the $100 balance.  After a few weeks of having new FIOS service, I realized "wait a minute!", then checked an old email from Verizon.  Yes, that email, which outlined what I ordered for new service, states a TWO HUNDRED dollar visa gift card is offered.

Yes, this is sort of free money, but then is someone behind the scenes pocketing that extra $100?  Thing is, this is a selling point of acquiring service from Verizon (from its competitor, with whom I had service for decades!).

I have now been on hold (telephone) a few minutes shy of two hours, listening to that awful music.  

Re: $200 gift card, as stated in email, ended up being $100
Moderator Emeritus

Hi @Crucible

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.