$200 gift card never recieved

I was promised a $200 gift card for signing up for services. I never recieved the email. I have a chat with verizon and resubmit the gift card for redemption. I have a screen shot of this conversation. It clearly says with in 15days i will receive an email. Well it is 3 days and no email , no gift card. 

As loyal customers ,verizon has zero perks for us. 

Re: $200 gift card never recieved
Moderator Emeritus

Hi Jaode9702,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.