$250 VISA Gift Card Fraud
lh0105
Newbie

Has anyone had any luck with getting through to someone who can actually assist you with this problem? We signed on with Verizon FIOS for the FIRST time this past April and I am strongly regretting this decision.

We were promised a $250 VISA gift card to help offset the installation and other startup fees for switching to Verizon from Comcast. Instead, we received a Verizon Wireless gift card, which is perfectly useless, as my family does NOT have a wireless account, nor do we wish to switch.

I spent over an hour on the phone and in live chats with various agents who just kept telling me to call other people - none of whom helped. Am I just wasting my time or will I ever find someone who can help me/get me what I am rightfully owed? I feel like going to the Better Business Bureau at this point.

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LawrenceC
Moderator Emeritus

Hi lh0105,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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