$250 Verizon Wireless Gift Card Runaround

When I signed up for the Fios Triple Play Gigabit plan, the sales agent promised me a $250 Verizon Wireless gift card to be delivered within 90 days of service activation.

112 days later, 5 or so phone calls, and SEVERAL HOURS wasted with customer support later, I STILL DON'T HAVE THE CARD. They promised to send out a new card on Dec. 2, but failed to tell me that it would take them TWO AND A HALF WEEKS to actually send it out!

I had planned on using this gift card to help buy a new phone from Verizon Wireless, but now the phone that I'm looking for won't be available until January at the earliest. The only model that is available is the higher capacity model, which costs $100 more, $100 extra that I was not planning on spending.

I was lured into this package by the gift card and was counting on it. FIOS, if you promise something to a customer, you should deliver on it, especially since I was trying to help your sister company Verizon Wireless get new business. 

1 Reply
Moderator Emeritus

Hi gigE,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.