$250 Visa Gift card

I had our Triple play installed in 10/2019 and was told we would be receiving a $250 visa gift card.  I have never received my gift card. It's 3 months later. The chat support never works for me.  I keep clicking talk to agent but it never amounts to anything but giving me grief. Calling customer service is a terrible joke.  I've been transferred 6 times and 51 minutes later I still have even slight resolution. I switched from Comcast because of good deals with Fios. This just seems like a scam. Wish I had never switched.

Re: $250 Visa Gift card
Moderator Emeritus

Hi Lowkey696,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.